Summary
Overview
Work History
Education
Skills
Timeline
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Jared Prudente

Edinburg

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Ubiquity Global Services
Mission
06.2024 - 08.2025
  • Collaborated with team members to streamline service processes and enhance customer satisfaction.
  • Managed escalated complaints, providing effective solutions in a timely manner.
  • Adapted communication style to meet diverse customer needs and preferences.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Restaurant Busser

Kumori Sushi & Teppanyaki
McAllen
08.2023 - 05.2025
  • Cleaned and set tables to prepare for dining service.
  • Assisted servers by delivering food and beverages efficiently.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Communicated effectively with team members to enhance workflow.
  • Supported guest needs by providing high-quality service.
  • Provided assistance to other employees when needed during peak business hours.

Media Intern

City of Edinburg
Edinburg
12.2023 - 05.2024
  • Assisted in creating engaging content for social media platforms.
  • Collaborated with team members to develop promotional materials and graphics.
  • Managed multiple projects simultaneously while meeting strict deadlines.

Education

High School Diploma -

Vanguard Academy Beethoven Secondary
Edinburg, TX
05-2024

Skills

  • Customer service
  • Complaint resolution
  • Product knowledge
  • Process improvement
  • Conflict management
  • Customer relationship management
  • Team collaboration
  • Quality assurance

Timeline

Customer Service Representative

Ubiquity Global Services
06.2024 - 08.2025

Media Intern

City of Edinburg
12.2023 - 05.2024

Restaurant Busser

Kumori Sushi & Teppanyaki
08.2023 - 05.2025

High School Diploma -

Vanguard Academy Beethoven Secondary

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