- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy golfing for my overall physical and mental well-being
- Strategy Games provide a nice mental exercise in a fun and unique way
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Jared Roehm
Monterey Park,CA
Summary
Dynamic professional with proven expertise in retail store operation and exceptional customer service, honed after many years of experience at a small business. Extremely flexible and able to plug in anywhere, able to perform a variety of the crucial tasks needed for the day to day operations of a retail company. Excelled in brand representation and sales, significantly enhancing store operations and customer satisfaction. Skilled in team building and resource management, adept at creating engaging shopping experiences and fostering customer loyalty.
Overview
10
10
years of professional experience
Work History
Retail Sales Key Holder
My-D Pins and Collectibles
01.2020 - 02.2025
- Performed store opening, and closing procedures, ensuring the store was promptly opened, and securely closed out.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and keeping inventory up to date.
- Helped transport, setup and manage booth operations for the company at various conventions throughout the United States including San Diego Comic Con, Anime Expo, WonderCon, Emerald City Comic Con, and many more.
- Oversaw booth operations at these conventions with at times over 100.000 attendees. Sought to provide the same customer service we would at these bigger shows as the customer would receive if walking into our main store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted in receiving, stocking and distribution of merchandise.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Retail Cashier
My-D Pins and Collectibles
06.2017 - 01.2020
- Fast paced work environment handling 100's of customers on a given day.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed efficient cash register operations.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Represented company at various conventions across the United States. Working setup, convention retail, and break down.
- Opened, shelved and merchandised new products in a visually appealing manner, and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Warehouse Assistant
My-D Pins and Collectibles
10.2014 - 06.2017
- Processed and shipped out on average of 50-100+ orders per shift.
- Consistently lifted materials weighing as much as 50 pound or more.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Sorted and delivered materials to different work areas and staff.
Education
High School Diploma -
Mark Keppel High School
Alhambra, CA06-2014
Skills
- Store operations
- Customer service
- Flexible and adaptable
- POS system operation
- Brand representation
- Sales expertise
- Resource management
- Team building
- Opening and closing coordination
- Microsoft Word, and Excel
Interests
Timeline
Retail Sales Key Holder
My-D Pins and Collectibles
01.2020 - 02.2025
Retail Cashier
My-D Pins and Collectibles
06.2017 - 01.2020
Warehouse Assistant
My-D Pins and Collectibles
10.2014 - 06.2017
High School Diploma -
Mark Keppel High School
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