Jared Solis
Carrollton,TX
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Data entry best practices and related parts and service options. Effectively drive revenue with skilled promotional and problem-solving abilities. Conscientious Data entry with 2 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.
Overview
7
7
years of professional experience
Work History
Aviation Maintenance Technician
PSA
02.2024 - Current
- Kept up-to-date with industry best practices through continuous professional development and training courses.
- Collaborated with fellow technicians to complete complex repairs swiftly and accurately.
- Performed troubleshooting for avionics systems malfunctions, pinpointing issues accurately to minimize repair times.
- Enhanced aircraft safety by performing thorough inspections and routine maintenance tasks.
- Maintained detailed records of all maintenance work completed, ensuring regulatory compliance and easy reference for future repairs.
- Consistently met deadlines for scheduled aircraft inspections, avoiding costly delays or cancellations due to maintenance requirements.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally, ensuring aircraft were returned to service in a timely manner.
- Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
Customer Service Specialist
Oreilly's Auto Parts
03.2019 - Current
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Accurately tracked and recorded all customer interactions in CRM platform.
- Attracted potential customers by answering auto parts questions and suggesting information about other products and services.
- Retained 90% of clients through changing atmospheres by quickly and professionally resolving customer issues.
Inventory Specialist
Southland Industries
07.2017 - 03.2020
- Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
- Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed physical inventory counts each month.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
High School Diploma -
Harmony School of Innovation
Carrollton Tx05.2019
Skills
- It support
- Good communication skills
- Conflict resolution
- Excellent written and oral communication
- Data Management
- Telephone etiquette
- Report preparation
- Order fulfillment
- Complaint resolution
- Medical terminology knowledge
- Key holder experience
- Retail store support
- Multi-line phone talent
- Data Entry
Timeline
Aviation Maintenance Technician
PSA
02.2024 - Current
Customer Service Specialist
Oreilly's Auto Parts
03.2019 - Current
Inventory Specialist
Southland Industries
07.2017 - 03.2020
High School Diploma -
Harmony School of Innovation
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