Jared Sturgeon
Tustin,CA
Summary
Driven and motivated professional in the fitness industry. Have worked in fitness for over five years and have learned proper customer service and sales tactics. Working closely with clients and staff to create an efficient, well-organized team that allows for growth in club profits. Hard working and determined to continue growing sales and customer service abilities to connect with people and further build skills for the future.
Overview
5
5
years of professional experience
Work History
Fitness Manager
Curl Fitness
Yorba Linda, CA
03.2021 - Current
- Tasked with overseeing clubs personal training staff and help train/hire new employees.
- Tasked with making 50-80 calls per day to prospective clients.
- High focus on Personal Training Sales and client retention.
- Making sure clubs profit margin was positive each month by removing scheduling waste and tracking sessions serviced.
- Working closely with other managers to create new more efficient ways to run training programs.
- Established positive client relations by reaching out and working with clients' trainers to help with retention.
- Tracking all accounts and not having any default payments.
- Calling previous clients to see how to encourage them to resign onto training programs.
- Increased clubs' overall efficiency and organization
Assistant General Manager
Fitness 19
Mission Viejo, CA
06.2019 - 03.2021
- Was in charge of most day-to-day operations including Club cleaning, Retail Stocking, and Creating work schedules.
- Emphasis on personal membership and retail sales as well as ensuring any members questions were answered.
- Was tasked with making sure sales staff was on task and keeping up with daily goals such as calling leads and cleaning tasks.
- Worked heavily on sales, making close to 40% of in club sales for each month including Personal training sales.
- Tasked with calling up to 200 leads between sales staff.
- Established detailed daily task list for staff to follow each day.
Customer Service Lead
24 Hour Fitness
Irvine, CA
08.2018 - 04.2019
- Had key role in leading front desk staff in how to deal with customer issues and sell retail goods -Helped management with Bank deposits and other smaller Management roles.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Greeted customers and listened closely to problems described to determine solutions.
- Was in charge of ensuring retail shop was organized and stocked appropriately.
- Sold on average $1500 dollars of Retail items.
Education
No Degree - General Education
Goldenwest College
Huntington Beach, CA05.2017
High School Diploma -
Orange High School
Orange, CA06.2015
Skills
- Verbal and Written Communication
- Customer Service Process Improvement
- Maintaining Clean Work Areas
- Company Standards Enforcement
- Strong Sales ability
- Strong attention to detail
- Organized
- Hard working and willing to learn
- Revenue Growth
- Hiring and Training
- Critical Thinking
Accomplishments
- Was able to grow my clubs training EFT and maintain over double the EFT when I started at the club.
- Was the top Assistant Manager for 6 months straight at Fitness 19
- Had the top sales in retail in the district at 24 hour fitness for the months of October 2018 and December 2018.
Timeline
Fitness Manager
Curl Fitness
03.2021 - Current
Assistant General Manager
Fitness 19
06.2019 - 03.2021
Customer Service Lead
24 Hour Fitness
08.2018 - 04.2019
No Degree - General Education
Goldenwest College
High School Diploma -
Orange High School
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