Jared tyson
Dallas,Texas
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results. Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Telesystems
, OH
09.2023 - Current
- Ensured retention of 200 high-priority accounts through effective portfolio management.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Created comprehensive reports on account performance and presented them to senior management.
- Generated leads through cold calling activities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Resolved customer complaints in a timely manner.
Sales Associate
Verizon
Dallas, TX
07.2013 - 11.2014
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
Azure Administrator
Citibank
, Texas
09.2021 - 09.2023
- Coordinated and enhanced existing databases and established new databases as part of initiative.
- Evaluated emerging technology factors around cost comparison, portability or usability.
- Provided exemplary helpdesk service and support to assist customers.
- Verified stability, security and scalability of system architecture.
IT Help Desk Technician
Citibank
Dallas, TX
09.2017 - 09.2021
- Resolved hardware issues including replacing parts as necessary.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Provided technical support to users via telephone or remote access.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Account Manager
Verizon
Dallas, TX
11.2014 - 09.2017
- Managed a portfolio of 250 key accounts, ensuring high levels of customer satisfaction and retention.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Negotiated contracts with clients to maximize profitability.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
High School Diploma -
Fairfield
Birmingham, AL05-2013
Associate of Science - Computer And Information Sciences
University of New Hampshire
Durham, NHSkills
- Contract negotiation
- Portfolio management
- Customer retention
- Sales strategy
- Account performance
- Lead generation
- Market research
- Technical support
- Customer relationship management
- CRM systems
- Client acquisition
- Azure cloud services
- System security
- Database management
- Virtual network management
- Data backup solutions
- Troubleshooting techniques
Certification
- CompTIA Security+, 2024
- Microsoft Certified: Azure fundamentals, 2019 Credential ID 4B91538326743AF7
Timeline
Account Manager
Telesystems
09.2023 - Current
Azure Administrator
Citibank
09.2021 - 09.2023
IT Help Desk Technician
Citibank
09.2017 - 09.2021
Account Manager
Verizon
11.2014 - 09.2017
Sales Associate
Verizon
07.2013 - 11.2014
High School Diploma -
Fairfield
Associate of Science - Computer And Information Sciences
University of New Hampshire
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