Jared Vaessen
Mark,IL
Summary
Dynamic Warranty Administrator with a proven track record at Al Cioni Ford, excelling in claims processing and warranty management. Achieved a DAS score of 90+, enhancing accuracy and efficiency. Skilled in customer relations and process improvements, fostering strong client connections while streamlining operations for optimal service delivery.
I also help technicians in shop if needed .
Overview
26
26
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Al Cioni Ford
Granville, IL
04.2024 - Current
- Managed warranty claims processing, ensuring compliance with company policies and manufacturer guidelines.
- Coordinated communication between service departments and customers regarding warranty coverage and claims status.
- Reviewed and analyzed warranty documentation to identify discrepancies and resolve issues efficiently.
- Implemented process improvements that reduced claim processing time and increased accuracy of submissions.
- Maintained a DAS score of 90+ over last six months
Service Manager
Al Cioni Ford
Mark, IL
09.2015 - Current
- Managed daily service operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on best practices in service management and customer relations.
- Implemented process improvements to enhance service delivery and operational efficiency.
- Coordinated with parts department to ensure timely availability of necessary components for repairs.
- Developed and maintained strong relationships with customers, addressing concerns and feedback effectively.
- Oversaw scheduling of service appointments, optimizing technician productivity and service quality.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Automotive Technician
Vaessen Brothers Chevrolet
Sublette, IL
06.2000 - 08.2015
- Diagnosed vehicle issues utilizing advanced diagnostic tools and software.
- Conducted routine maintenance including oil changes, tire rotations, and brake inspections.
- Collaborated with team members to streamline repair processes and improve turnaround time.
- Assisted in training new technicians on safety protocols and equipment usage.
Education
Associate of Applied Science - Automotive Technology
Illinois Valley Community College
Oglesby, IL05.2000
High School Diploma -
Amboy High Scho
Amboy, IL05.1998
Skills
Claims processing
Warranty management
Warranty analysis
Records maintenance
Appointment scheduling
Claim processing
Appointment booking
Claims submission
Stars ID #002318513
Warranty master certified since May 2024
Accomplishments
Being part of a 13 time President Award winning Dealership
DAS warranty score 90+ for more than six months
Certification
Warranty administrator
Levels 1,2,3
Commercial service manager fundamentals level
Levels 1,2,3
Service manager fundamentals
Levels 1,2,3
STST 1 New to Ford
CX remote experiences coordinator
Base certified level 2
Timeline
Warranty Administrator
Al Cioni Ford
04.2024 - Current
Service Manager
Al Cioni Ford
09.2015 - Current
Automotive Technician
Vaessen Brothers Chevrolet
06.2000 - 08.2015
Associate of Applied Science - Automotive Technology
Illinois Valley Community College
High School Diploma -
Amboy High Scho