JARED WALKER
Austin,Texas
Summary
Results-driven Technical Support and Operations professional with expertise in VR cloud gaming, AI development, and logistics. Specializes in troubleshooting software, hardware, and network issues while optimizing workflows and collaborating with cross-functional teams. Proficient in bug triage and route management software, delivering effective customer support in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Technical Support / Triage Specialist
Wipro
Austin, TX
02.2025 - Current
- Triage technical issues and provide gameplay support for Meta VR cloud gaming and mobile gaming environments, ensuring timely resolution.
- Troubleshoot software, hardware, network, authentication, and streaming performance issues to maintain optimal user experience.
- Monitor and prioritize tickets, chats, alerts, and emails according to severity and SLA requirements to enhance incident management.
- Test gaming functionality, streaming performance, authentication systems, and platform stability across VR and mobile gaming applications.
- Support AI development initiatives by identifying system issues, documenting bugs, testing functionality, and assisting with performance analysis.
- Document and reproduce bugs for engineering teams using Meta software.
- Conduct root cause analysis and support process improvement initiatives.
Route Coordinator
Daryl Flood Logistics
Austin, TX
03.2021 - 02.2025
- Managed daily delivery routes for 20-30 trucks using logistics software to maximize efficiency and on-time performance.
- Monitored route performance to identify issues and resolved scheduling conflicts in real time, minimizing disruptions.
- Coordinated scheduling adjustments, enhancing communication with drivers and operations teams to ensure seamless operations.
Administrative Dispatch Manager
Mission Restaurant Supply
Austin, TX
11.2018 - 03.2021
- Managed dispatch operations, technician scheduling, invoicing, and customer communications.
- Coordinated refrigeration installation projects and maintained accurate inventory and billing records.
- Worked across multiple software systems to organize service calls and operational data.
Warehouse Manager / Pyrotechnician
ProFX Inc.
01.2011 - 11.2018
- Managed warehouse inventory accuracy and coordinated onsite pyrotechnic installations.
- Programmed firing modules to ensure precision execution of live event displays.
- Supervised product handling, logistics, and operational safety procedures.
Education
Full Stack Programming Certificate -
The University of Texas at Austin
01-2018
Certified ESL Teacher -
Oxford Seminars
01-2017
Skills
- Technical issue triage
- Technical Troubleshooting
- Customer Support
- Ticketing system
- Root Cause Analysis
- Bug documentation
- Performance analysis
- Performance testing
- Gameplay testing
- VR and mobile gaming
- AI assistance
- Route Optimization
- Dispatch management
- Inventory Management
- ITIL Processes
Timeline
Technical Support / Triage Specialist
Wipro
02.2025 - Current
Route Coordinator
Daryl Flood Logistics
03.2021 - 02.2025
Administrative Dispatch Manager
Mission Restaurant Supply
11.2018 - 03.2021
Warehouse Manager / Pyrotechnician
ProFX Inc.
01.2011 - 11.2018
Full Stack Programming Certificate -
The University of Texas at Austin
Certified ESL Teacher -
Oxford Seminars