Jeffrey Doeppe
Middle River,MD
Summary
Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Acoustic Fiberoptics, Smartball, Pipediver Tech
Pure Technologies
Columbia, MD
06.2021 - Current
- Operated and maintained diagnostic equipment to ensure optimal performance and safety standards.
- Diagnosed technical issues and implemented effective solutions to enhance system reliability.
- Collaborated with cross-functional teams to streamline workflows and improve operational efficiency.
- Trained junior technicians on equipment handling and troubleshooting techniques, fostering skill development.
- Spliced and built fiberoptics systems.
- Proficient in diagnosing fiberoptics issues using an OTDR.
- Worked inside confined spaces, inside vault chambers and dewatered water mains.
- Worked at heights to complete maintenance on the bay bridge.
- Worked with different technologies, utilizing fiber and acoustic tools to inspect the interior of water mains.
Fiber Solutions Center Agent
Verizon Fios
Silver Spring, Maryland
01.2021 - 06.2021
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended specific Verizon Fios products to customers based on unique technical requirements of each.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Handled 25 to 30 calls per day to address customer inquiries and concerns
Armored Car Driver/ Tech
Loomis Armored
White Marsh, Maryland
09.2020 - 01.2021
- Performed pre-trip inspections on armored truck by checking fluid levels, signals, brakes and engine functionality.
- Communicated with dispatch to discuss and report disturbances or occurrences on route.
- Prepared incident reports by noting location, time, date and conditions surrounding incident, using.
- Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
- Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
- Balanced and loaded ATM machines on route.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Field Technician
AT&T
Hanover, Maryland
04.2014 - 08.2020
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Calibrated newly installed and repaired equipment with Aim Meter according to customer needs and package plans.
- Configured internet connections, routers and wireless access for devices.
- Responded to service requests during and after business hours.
Diesel Mechanic
Matthai Material Handling
White Marsh, Maryland
02.2010 - 04.2014
- Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Troubleshot and diagnosed problems with brakes, steering and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Ordered parts necessary for vehicle repairs and new installations.
- Disassembled and repaired diesel engines in automobiles, trucks, buses and construction vehicles.
- Inspected vehicle systems to assess function and uncover defects.
- Installed new systems and components in vehicles.
- Discussed repairs with customers and advocated for vehicle safety.
- Diagnosed mechanical problems for repair or replacement.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
General Manager
Mcdonalds
Bel Air, Maryland
01.2006 - 01.2010
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained and supervised staff.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Bachelor of Science - System Development in Cyber Security
University of Maryland - Baltimore County
Baltimore, MD04-2027
High School Diploma -
C. Milton Wright High School
Bel Air, MD06.2006
Skills
- Network cabling planning
- Problem-solving proficiency
- Client training
- System installation
- Technical issue triage
- Remote system evaluation
- End-user support expertise
- Customer service operations
- WAN performance monitoring
- Detail-oriented
- Delivers results in high-pressure environments
- Strong organizational skills
- Power tool operation
- Systematic problem-solving
- System setup and troubleshooting
- Equipment maintenance
Certification
H2s Certified
Confined Space Certification
Working at heights certification
Fiber Splicing Certification
Working with pressure certification
Timeline
Acoustic Fiberoptics, Smartball, Pipediver Tech
Pure Technologies
06.2021 - Current
Fiber Solutions Center Agent
Verizon Fios
01.2021 - 06.2021
Armored Car Driver/ Tech
Loomis Armored
09.2020 - 01.2021
Field Technician
AT&T
04.2014 - 08.2020
Diesel Mechanic
Matthai Material Handling
02.2010 - 04.2014
General Manager
Mcdonalds
01.2006 - 01.2010
High School Diploma -
C. Milton Wright High School
Bachelor of Science - System Development in Cyber Security
University of Maryland - Baltimore County