JARED WRIGHT
Mesa,Az
Summary
- Accomplished customer service/sales professional and solutions-focused team builder. Proven experience in leading and training team members and sales teams. Critical thinker and natural problem solver.
- Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Thorough Customer Retention Specialist with 15 years of experience working in the customer service/sales industry.
- Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.
Overview
15
15
years of professional experience
Work History
Inside Sales/Retention Specialist
Kore Roofing
12.2023 - 07.2024
- Sales communications with prospective customers by phone, text, and email
- Set appointments for inspections and estimates
- Implement collaborative communication between the homeowner, insurance adjuster, and estimator
- Completed various customer service tasks and documentation.
Sales/ Operations Manager
Disaster Victim Services
09.2022 - 11.2023
- Email marketing campaign development
- Collaboration between insurance adjusters, vendors, and customers
- Conducted inbound and outbound marketing sales calls daily.
Sales Account Manager
Freedom Financial
06.2021 - 09.2022
- Completed 100+ inbound/outbound sales calls daily
- Structured loan consolidation products and presented the best options to the customer
- Successful sales/lead management and follow-up through Salesforce CRM software.
Senior Account Executive
Dish Network
10.2017 - 06.2021
- Received high-volume inbound sales calls
- Met and exceeded daily sales goals with 40% sales close rate
- Trained new employees
- Consultative sales strategies used to evaluate customer needs and up sale company products.
Customer Service and Sales Supervisor
One Media Works
10.2011 - 07.2017
- Oversight of all client coaching
- Customer service management
- Employee training for new hires
- Webinar and webcast marketing management.
Sales Team Lead
E-business Advisors
03.2009 - 07.2011
- Managed high-volume sales calls in a fast-paced (third-party) call center
- Employee development through training and coaching
- Provided business solutions to customers to maximize online presence and monetization of e-commerce businesses.
Skills
- Customer Service
- Inside Sales
- Team Leadership
- Quality Assurance
- Training
- Customer Retention
Timeline
Inside Sales/Retention Specialist
Kore Roofing
12.2023 - 07.2024
Sales/ Operations Manager
Disaster Victim Services
09.2022 - 11.2023
Sales Account Manager
Freedom Financial
06.2021 - 09.2022
Senior Account Executive
Dish Network
10.2017 - 06.2021
Customer Service and Sales Supervisor
One Media Works
10.2011 - 07.2017
Sales Team Lead
E-business Advisors
03.2009 - 07.2011
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