Jarel Walton
Staten Island,NY
Summary
Highly motivated and detail-oriented professional seeking an entry-level data or business analyst position. Passionate about contributing to a team and problem-solving data challenges for businesses looking to grow. Enjoys digging into large data sets and presenting actionable insights to stakeholders. Looking to leverage my recent education and training to contribute to the success of an organization and excel in data analysis, Tableau and SQL.
Overview
5
5
years of professional experience
Work History
Customer Care Associate
Global Contact Services
33-00 Northern Blvd
10.2023 - Current
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Scheduled clients rescue vehicles when they called in to schedule trips/reservations
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Scheduled rescue trip for clients who needed every time on trips or had any unexpected issues and needed vehicles to get home or to there next destination
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Maintained good call control to quickly uncover questions and keep call times low.
- Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
Safety Committee Associate
Amazon Warehouse
Staten Island, New York
09.2019 - 09.2023
- Review and resolve any safety concerns within the warehouse to ensure operations according to safety standards
- Support warehouse safety team in building performance and safety metrics
- Support HR with variety of tasks, such as running of swag store, as required
- Work directly with General Manager to support visitors and day-to-day activities across warehouse
- Investigate and resolve order issues within the Problem Solve department
- Managed nightshift team of 15 people during pandemic, ensuring every station’s adherence to appropriate COVID safeguards and protocols
Tableau Data Analytics Certificate
Pathstream
- 01.2023
- Cleaned, manipulated, visualized, and analyzed raw data using spreadsheet software (i.e
- Google Sheets) and BI data visualization tool (i.e
- Tableau)
- Conducted an exploratory data analysis (EDA) to provide key stakeholders with data-based evidence of user success characteristics to make the business case for additional funding
- Created DDL and DML SQL queries from formal and ad hoc data requests to draw insights and make data-driven recommendations to support company growth
- Built a Tableau Story with interactive dashboards and dashboard objects to report insights from the comparative analysis completed in Tableau Desktop to technical and non-technical stakeholders
Education
Tableau Data Analytics Certificate - undefined
Pathstream
01.2023
Skills
- SQL
- MySQL Workbench
- Tableau
- Google Sheets/MS Excel
- Dashboards
- Statistics
- Relational Databases
- Database Normalization
- Exploratory Data Analysis (EDA)
- Data Analytics
Timeline
Customer Care Associate
Global Contact Services
10.2023 - Current
Safety Committee Associate
Amazon Warehouse
09.2019 - 09.2023
Tableau Data Analytics Certificate
Pathstream
- 01.2023
Tableau Data Analytics Certificate - undefined
Pathstream