SQL
Joyce Whitehurst
Newport News,VA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
Work History
Customer Care Associate
Magellan health
11.2021 - 02.2024
- Reduced company's average ticket handling time for behavioral health claims, benefits, and authorizations by 20% by answering and completing over 90% of calls in under 5 minutes
- Maintained 95% CSA for two consecutive quarters, which is 5% higher than company's standard of 90%
- Performed high-quality data entry for customer accounts, ensuring accuracy and completeness
- Increased customer satisfaction by 10% by resolving data transfer issues quickly and efficiently.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions provided and tracking trends for further analysis.
Sales Representative
Life Protect 24/7
07.2021 - 11.2021
- Increased sales of Life alert systems by 15% over a 3 month-period by building rapport with customers by listening to their needs, answering their questions, and providing them with personalized solutions
- Achieved customer satisfaction score of 75%, exceeding company standard by 10%, by providing customers with personalized attention, resolving their issues quickly and efficiently, and going the extra mile to meet their needs.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Crew Member
Macdonald
05.2018 - 06.2019
- Processed 95% of customer orders accurately, reducing customer complaints by 10% and increasing customer satisfaction by 5%
- Maintained a clean and orderly check-out place by sweeping and mopping floors, stocking shelves, and cleaning and disinfecting checkout area
- Reduced customer complaints by 15% and improved customer satisfaction by 5%.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Princess Anne High School
4400 Virginia Beach Blvd, Virginia Beach, VA 2346206.2020
Skills
- SQL
- Spreadsheets
- Microsoft word
- Typing over 50 wpm
- Excel
- Problem-Solving
- Strong attention to detail
- Analytical Mind
- Workplace Readiness Skills
- Reporting and analysis
- Call center experience
- Data Entry
Career Break
2019, 2021, Completed High school and quarantined due to COVID-19 pandemic, Developed strong communication and teamwork skills in culinary Arts tech I attended and completed., Learned how to manage my time effectively and prioritize tasks
Accomplishments
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Software
Excel
Interests
Learning Languages
Data
Timeline
Customer Care Associate
Magellan health
11.2021 - 02.2024
Sales Representative
Life Protect 24/7
07.2021 - 11.2021
Crew Member
Macdonald
05.2018 - 06.2019
High School Diploma -
Princess Anne High School