Jarell Jacob
Takoma Park,MD
Summary
Highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
Washington, MD
01.2024 - Current
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperated with pilots and crew members while performing duties on board the plane.
Customer Service Representative
Marriott
Philadelphia, PA
10.2023 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Crew Member
Trader Joe's
Brooklyn, NY
07.2023 - 09.2023
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Stocked shelves and cases with new or transferred items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Information Technology Intern
Caribbean Airlines
Port Of Spain, Trinidad & Tobago
07.2022 - 11.2022
- Installed, configured, and maintained computer systems and networks.
- Set up and configured system user hardware and software applications.
- Supported IT manager with department administrative duties and clerical tasks.
- Recommended changes to improve systems and network configurations.
Personal Trainer
New Image Fitness Gym
Port Of Spain, Trinidad And Tobago
12.2020 - 06.2022
- Communicated with clients to determine goals and performed client assessments.
- Created personal training experiences for clients.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
Social Media Marketing Manager
Junior’s Rabbitry
Port Of Spain, Trinidad And Tobago
02.2020 - 10.2020
- Promoted content through advertising on specific social media networks to reach target audience.
- Analyzed market data to determine ways to reach target audience or intended segments.
- Collaborated with marketing team to coordinate social media advertising campaigns to achieve unified marketing strategy.
Smartphone Technician
Irepair Solutions
Port Of Spain, Trinidad & Tobago
07.2019 - 12.2019
- Performed troubleshooting and repair of smartphones, tablets, and other mobile devices.
- Assisted customers in setting up their new smartphones.
- Provided technical support to customers through phone calls, emails, or face-to-face interactions.
- Replaced faulty components such as cameras, speakers, microphones. on smartphones.
Education
High School Diploma -
Bishops & Trinity College East Sixth Form
Trinidad & Tobago W.I06.2023
Skills
- Team Player
- Leadership
- Digital Technology
- Creativity
- Problem Solving
- Critical Thinking
- Ability to work under pressure
- Dependability
- Good Communication Skills
- Customer Service
- Social Media Marketing
- Photography
- Content Creation
- Video Production/Editing
Affiliations
- Member of BATCE Soccer Team
Certification
Irepair
- Cyber Security Bootcamp - Department of Computing & Information Technology UWI St. Augustine (2021)
- Digital Photography - Ministry of Community Development, Culture & The Arts Community Development Skills Training Programme (2021)
- Character Building/Skills Training - Cassio Anthony & Associates (2019)
- Digital Literacy - YTEPP (2018)
- Android Apps Using App Inventor - YTEPP (2017)
Languages
Spanish
Professional
References
References available upon request.
Timeline
Flight Attendant
United Airlines
01.2024 - Current
Customer Service Representative
Marriott
10.2023 - 12.2023
Crew Member
Trader Joe's
07.2023 - 09.2023
Information Technology Intern
Caribbean Airlines
07.2022 - 11.2022
Personal Trainer
New Image Fitness Gym
12.2020 - 06.2022
Social Media Marketing Manager
Junior’s Rabbitry
02.2020 - 10.2020
Smartphone Technician
Irepair Solutions
07.2019 - 12.2019
High School Diploma -
Bishops & Trinity College East Sixth Form