ALEJANDRA MORA
Tulsa,OK
Summary
Energetic and bilingual (Spanish & English) employee with dynamic customer service skills. Poised, personable, and dedicated to a team-driven environment. High-energy with customer service skills in resolving conflicts through proactive communication. Listens actively to questions and resolves issues and disputes tactfully and effectively. Seeking a position as a flight attendant for a national airline.
Overview
7
7
years of professional experience
Work History
Flight Attendant
American Airlines
1 Skyview Dr Fort Worth, TX 76155 United States
03.2023 - 09.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Phlebotomist
Biolife Plasma Services
Broken Arrow, OK
09.2021 - 03.2023
- Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs)
- Medical historian: in charge of donor screening, making sure donors vitals are within the required ranges such as the blood pressure, pulse, body temperatures and weight
- Take a small tube sample of donor's blood by pricking a finger set it in a hemostat then later on verify that the protein and hemoglobin in the body are within the ranges as well
Personal Shopper
Walmart Super-center
Broken Arrow, OK
10.2020 - 09.2021
- Remained calm and poised during high-stress situations and when engaging with difficult or irate individuals
- Served every customer with knowledge, friendly support at every stage of shopping and purchasing
- Liaise with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
Fork lift driver
Educational Development Corporation
Tulsa, OK
08.2019 - 10.2020
- Managed product inventory using scanning equipment, tracked progression through facility and recorded production data
- Promoted operational efficiency by maximizing loads on each transfer
- Transported goods between warehouse locations according to shipment and storage needs
- Unloaded trucks and rail cars and moved materials to the staging area
Cashier
McDonald's
Broken Arrow, OK
09.2017 - 08.2018
- Supported all customer needs with attentiveness and skilled assistance
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Cleaning the work space
- Tasking subordinates to make sure daily requirements were fulfilled, scheduling registers for employees
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK01.2019
Skills
- Bilingual (Fluent in Spanish and English)
- First Aid and CPR certified
- Team leader
- Team player
- Credit and Cash Transactions
- Cleanliness and Appearance
- Customer Service Excellence
- Customer Satisfaction
- Hard Worker
- Multi-Task Management
- Order Taking
- Physical Strength
- Professional Appearance
- Self-control
- Quick Learner
- Swimming
- Attention to detail
- Organized
Timeline
Flight Attendant
American Airlines
03.2023 - 09.2024
Phlebotomist
Biolife Plasma Services
09.2021 - 03.2023
Personal Shopper
Walmart Super-center
10.2020 - 09.2021
Fork lift driver
Educational Development Corporation
08.2019 - 10.2020
Cashier
McDonald's
09.2017 - 08.2018
High School Diploma -
Broken Arrow High School