Katie Vilbert
Festus,MO
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FLIGHT ATTENDANT
WestJet
Calgary, AB
08.2015 - 01.2025
- Attended trainings in customer service, conflict resolution tactics and safety procedures to keep current of all new requirements and procedures.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Addressed passengers' concerns about delayed and canceled flights and resolved issue through direct and honest communication.
- Reassured and comforted passengers during turbulent, unforeseen circumstances, medicals, delays and cancellations.
- Demonstrated proper use of safety equipment to inform and educate passengers prior to takeoff, landing, and in the event of an emergency.
- Resolved passenger inquiries and concerns promptly, enhancing overall travel experience.
- Coordinated in-flight services, managing meal distribution and beverage service efficiently.
- Conducted pre-flight safety checks, verifying compliance with regulations and procedures.
- Assisted passengers with special needs, providing personalized support during boarding and disembarkation.
- Participated in emergency drills and training sessions, maintaining readiness for unforeseen situations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
GUEST SERVICE AMBASSADOR
WestJet
Calgary, AB
11.2013 - 08.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted hundreds of daily visitors and guests upon arrival, offering assistance and answered questions to build rapport and retention.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer service.
- Provided guests with above-and-beyond service, including problem solving and helping the guest when dealing with late check-in, delayed or cancelled flights.
- Oversaw fast-paced check-in counter operations at peak times as well as maintained line control while directing guests to the appropriate areas.
- Assisted guests as the kiosks while providing direct and clear communication to enhance their travel experience.
Education
Associate of Arts - English Literature And Creative Writing, Anthropology
University Of Prince Edward Island
Charlottetown, PESkills
- Conflict Resolution
- Company and culture values
- Adaptability
- Infant and Adult AED and CPR
- First Aid certification
- Verbal and written communication
- Public speaking
- Leadership
- Team player
- Safety and compliance
- Skilled multi-tasker
- Organized
- Public interaction
- Fast learner
- Work efficiently under pressure
- Strong work ethic
- First aid
- Team collaboration
- Time management
- Professional appearance
- Safety procedures
Certification
First Aid/CPR Certified
Timeline
FLIGHT ATTENDANT
WestJet
08.2015 - 01.2025
GUEST SERVICE AMBASSADOR
WestJet
11.2013 - 08.2015
Associate of Arts - English Literature And Creative Writing, Anthropology
University Of Prince Edward Island