Ja'Resa Barber
Dallas,TX
Summary
Dynamic professional with a proven track record at Sara's Secret, adept in complaint resolution and process optimization. Excelled in boosting customer satisfaction and supporting sales growth through effective multitasking and communication. Skilled in accounting and teamwork, consistently exceeded service goals, enhancing operational efficiency and customer relations. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Accountant
Sara's Secret
Dallas, TX
09.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Supported sales team members to drive growth and development.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Sales Associate/Overnight Stocker
Bath & Body Works
Denton, TX
05.2023 - 08.2024
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Carhop/Assistant Manager
Sonic
Lubbock, TX
06.2018 - 01.2022
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Processed payments, handling cash and credit transactions with precision.
- Maintained a safe environment by following health and safety guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained cleanliness and organization in the work area, ensuring a hygienic environment.
- Followed all safety protocols when preparing food items including proper temperature control techniques.
Education
BBA - Accounting
University of North Texas
Denton, TX12-2025
Associate of Arts - Accounting
McMurry University
Abilene, TXSkills
- Scheduling
- Account updating
- Complaint resolution
- Time management
- Attention to detail
- Heavy equipment
- Effective multitasking
- Accounting
- Process optimization
- Decision-making
- De-escalation techniques
- Customer consulting
- Documentation
- Refund management
- Medical terminology
- Problem resolution
- Teamwork
- Communication
Accomplishments
- JROTC Second Lieutenant
- 1st Place Choir UIL
- Top 10 of Class
- Deans List
- Honors Student
Certification
- Food Handler Certification
- Driver's License
- TABC Certification
Timeline
Customer Service Representative/Accountant
Sara's Secret
09.2024 - Current
Sales Associate/Overnight Stocker
Bath & Body Works
05.2023 - 08.2024
Carhop/Assistant Manager
Sonic
06.2018 - 01.2022
BBA - Accounting
University of North Texas
Associate of Arts - Accounting
McMurry University
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