Juan Alfaro
Worcester,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Automotive Sales BDC Representative
Bernardi Automotive Group
12.2020 - Current
- Quickly answered incoming phone calls, texts and online inquiries efficiently using email, guides and templates with our BDC process
- Engaged with clients in a friendly and professional manner while actively listening to their concerns.
- Offered support and solutions to customers in accordance with the company's customer service policies.
- Collaborated with management teams to maintain thorough, up to date knowledge on new products, services, and policies
- Maintained contact with customers to ensure they are happy with our service.
- Met specific monthly goals and targets
- Assisted with various other tasks at the dealership
Automotive Sales BDC Representative
McGovern Automotive Group
08.2018 - 11.2020
- Managed incoming internet and phone inquiries and proactively pursued additional customer leads
- Attentively listened to customer needs and priorities in order to provide appropriate suggestions and guidance on vehicle offerings
- Worked in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
- Met specified monthly targets and goals
- Contributed to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude
Education
High School Diploma -
South High School Community
Worcester, MA05.2016
Skills
- Multitasking Abilities
- Account management
- CRM software proficiency
- Attention to Detail
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Automotive Sales BDC Representative
Bernardi Automotive Group
12.2020 - Current
Automotive Sales BDC Representative
McGovern Automotive Group
08.2018 - 11.2020
High School Diploma -
South High School Community
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