Jariana Robinson
Chicago,IL
Summary
Dynamic professional with extensive experience and a proven track record of excelling in new roles. Renowned for a strong emphasis on team collaboration and consistently delivering results while demonstrating adaptability and reliability in supporting colleagues and addressing evolving challenges. Expertise in communication, problem-solving, and client relations enhances the ability to foster positive relationships and drive project success. A reputation for integrity, determination, and a results-driven mindset underpins a commitment to achieving organizational goals.
Overview
1
1
Certification
Work History
Access Management Agent III /Marketing Support Specialist
ATI Physical Therapy
- Coordinated high-volume scheduling and logistics for multiple locations nationwide, ensuring timely service and smooth operations.
- Support sales and marketing teams by maintaining accurate records and coordinating outreach efforts.
- Partnered with clinical staff and external partners to resolve issues and maintain quality service levels.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Recognized for problem-solving, adaptability, and consistent achievement of service goals.
- Trained junior agents on best practices, fostering a collaborative work environment.
Training Property Manager
Senior Lifestyle Corporation
- Oversaw daily operations of property management, ensuring compliance with regulations and company policies.
- Coordinated marketing and resident engagement activities, including events and digital campaigns, to support occupancy growth in senior living communities.
- Managed vendor relationships, optimizing service delivery and cost-effectiveness.
- Developed property marketing strategies, enhancing occupancy rates through targeted outreach.
- Conducted regular property inspections to identify areas for improvement and ensure upkeep standards.
- Analyzed financial reports to monitor budget adherence and recommend adjustments as needed.
Marketing Specialist
Endurance Consulting
- Coordinated cross-functional projects, managed timelines, and supported event promotion efforts.
- Developed client engagement strategies and provided communications support to strengthen brand presence.
- Managed social media accounts, fostering community interaction and brand loyalty.
- Assisted in organizing promotional events to boost product awareness and sales.
Education
MBA - Business Administration
University of Arizona Global Campus
12.2020
BS - Marketing
Northeastern Illinois University
12.2018
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Malcolm X College
08.2016
Skills
- Event coordination support
- Customer service expertise
- Conflict resolution expertise
- Proficient in Microsoft Office Suite
- Analytical problem-solving
- Customer support expertise
- Client relationship management
- Effective organizational skills
- Results-driven approach
- Effective communication
- Effective customer complaint resolution
- Information documentation
- Enhancing customer satisfaction
- Customer service support
- Analytical reasoning
Certification
Project Management Certificate, DeVry University In Progress (Expected 2025)
Timeline
BS - Marketing
Northeastern Illinois University
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Malcolm X College
Access Management Agent III /Marketing Support Specialist
ATI Physical Therapy
Training Property Manager
Senior Lifestyle Corporation
Marketing Specialist
Endurance Consulting
MBA - Business Administration
University of Arizona Global Campus