Kimberly Hall
Iowa City,IA
Summary
Hospitality professional with experience in front desk operations, guest relations, and event support within boutique hotel and upscale dining environments. Recognized for delivering high-touch guest experiences, managing high-volume operations, and supporting events from setup through execution. Proven ability to build guest loyalty, coordinate across departments, and step into leadership responsibilities. Seeking to grow into a Front Office or Hotel Management role.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
The Highlander Hotel
06.2025 - Current
- Welcome each arrival pleasantly and confirmed reservations and identification.
- Manage front desk operations, ensuring smooth check-in and check-out processes for guests.
- Deliver personalized guest experiences, leading to repeat requests and strong guest satisfaction.
- Conduct property tours, promoting hotel features, history, and amenities to prospective guests.
- Support and help execute on-site events including weddings, private parties, corporate functions, and VIP stays.
- Maintain accurate reservations using property management systems to optimize occupancy rates.
- Trained new staff on hotel protocols and front desk procedures to enhance team efficiency.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinate with housekeeping and maintenance to address guest needs and ensure satisfaction.
- Collect room deposits, fees, and payments.
Lead Hostess
Kitchen & Kocktails
02.2021 - 05.2025
- Supervised front-of-house operations to ensure efficient guest seating and service.
- Trained and mentored new host staff on best practices and customer service standards.
- Coordinated special events and large parties, ensuring seamless execution of services.
- Acted as key point of contact for guest relations, resolving issues quickly and professionally.
- Collaborated with kitchen and waitstaff to optimize table turnover rates.
- Implemented strategies to reduce wait times during peak hours, improving guest satisfaction.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
Security Supervisor
Millennium Security (O'Hare Airport)
03.2015 - 08.2021
- Supervised 30+ personnel across multiple terminals in a high-traffic international airport.
- Coordinated scheduling, coverage, and emergency response readiness.
- Trained staff on compliance, safety procedures, and incident management
- Worked closely with TSA and law enforcement during security incidents and investigations
- Maintained detailed reporting for audits and regulatory compliance.
- Supervised security operations to ensure compliance with airport regulations and safety protocols.
- Coordinated incident response efforts, enhancing communication among team members during emergencies.
- Collaborated with law enforcement agencies to strengthen airport security initiatives and response strategies.
Education
Licensed - Cosmetology
Paul Mitchell The School Chicago
ChicagoA.D. - Criminal Justice
Taylor Business Institute
Chicago, ILHigh School Diploma -
Plainfield South High School
PlainfieldSkills
- Guest Relations
- Front Desk Operations
- Event Coordination Support
- Opera PMS
- Reservations & Billing
- VIP Guest Services
- Team Leadership
- Problem Resolution
- Multitasking in High-Volume Environments
- Interdepartmental Communication
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Microsoft office
- Front office support
- File management
- Training and mentoring
- Marketing
Timeline
Front Desk Agent
The Highlander Hotel
06.2025 - Current
Lead Hostess
Kitchen & Kocktails
02.2021 - 05.2025
Security Supervisor
Millennium Security (O'Hare Airport)
03.2015 - 08.2021
Licensed - Cosmetology
Paul Mitchell The School Chicago
A.D. - Criminal Justice
Taylor Business Institute
High School Diploma -
Plainfield South High School