Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaricka Jones

Atoka,TN

Summary

Proven Marketing and Customer Service professional with a track record of enhancing customer satisfaction and streamlining operations at Next Steps Community Development Center. Excelled in complaint resolution and data entry, significantly improving team productivity. Skilled in employing technical support and customer service to meet and exceed company goals. Dependable Market Representative develops and executes marketing plans prioritizing sustainable growth. Contributes to organizational promotion by emphasizing brand awareness and customer loyalty. Innovative professional consistently formulates practical promotion concepts.

Overview

2
2
years of professional experience

Work History

Marketing Representative

Next Steps Community Development Center
12.2022 - 07.2024
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Customer Service Representative

Dollar General
07.2022 - 12.2022
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

High School Diploma -

Brighton High School
Brighton, TN
05.2020

Skills

  • Complaint resolution
  • Technical Support
  • Payment Processing
  • Customer Service
  • Call Control
  • Data Entry
  • Answering questions

Timeline

Marketing Representative

Next Steps Community Development Center
12.2022 - 07.2024

Customer Service Representative

Dollar General
07.2022 - 12.2022

High School Diploma -

Brighton High School
Jaricka Jones