Zoho
Jarie McCaster
Pflugerville,Tx
Work Preference
Summary
Proactive, goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a quick capacity to learn and apply new skills in dynamic environments. Committed to leveraging strengths to drive team success and contribute to organizational growth. Strong focus on collaboration and continuous improvement ensures a positive impact on team dynamics and project outcomes.
Overview
27
27
years of professional experience
Work History
Customer Care Representative
Kelly Services
03.2023 - 03.2025
- Managed end-to-end registration processes and event logistics for corporate events and conferences.
- Resolved registration and chat-based customer issues, enhancing satisfaction through proactive communication.
- Provided virtual event support utilizing live chat support.
- Handled real-time chat inquiries, offering accurate information and efficient resolution.
- Maintained accurate attendee data and reduced discrepancies in records by 30%.
- Achieved First Call Resolution (FCR) by identifying and resolving customer inquiries efficiently.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Diagnosed and troubleshot hardware, software and network issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Coordinator/Patient Care Tech/HR Assistant
Legacy at Crystal Falls
02.2016 - 01.2019
- Greeted and assisted residents and visitors while managing front desk responsibilities.
- Provided patient-centered care and supported daily living tasks, increasing resident satisfaction by 20%.
- Supported end-to-end recruitment processes including job postings, applicant screening, and onboarding.
- Maintained HIPAA-compliant patient and employee documentation.
- Coordinated staff scheduling, ensured shift coverage, and supported HR in performance tracking.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled daily and weekly care hours for client caseload.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Performed various administrative tasks by filing, copying and faxing documents.
Team Lead Associate
Dollar General
03.2013 - 03.2016
- Supervised daily store operations and trained team members to meet corporate sales targets.
- Managed inventory, merchandise displays, and financial transactions including cash handling.
- Ensured compliance with safety regulations and company policies.
- Trained, coached, and mentored new associates and increased performance by 50%.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Representative / Cashier
CEFCO Convenience Stores
08.2012 - 05.2015
- Operated assigned equipment safely and efficiently while ensuring smooth daily operations.
- Suggested additional purchases and promoted in-store specials to increase sales.
- Processed accurate register transactions and handled cash responsibly.
- Adhered to company guidelines, policies, and procedures.
- Restocked shelves and refrigerated coolers to maintain product availability.
- Conducted inventory counts and received vendor deliveries.
- Maintained a clean, organized, and welcoming store environment.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates by 10 %.
Front Desk Night Auditor
Value Place Hotel
03.2006 - 12.2008
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Performed nightly updates to room charges and rates.
- Checked requests and room service for accuracy and guests needing assistance.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Balanced hotel accounts and resolved discrepancies.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
Dry Cleaning Associate
Value Cleaners
09.2001 - 10.2006
- Inspected garments for stains and damage before cleaning.
- Operated dry-cleaning machines, pressers, and other specialized equipment safely.
- Sorted, tagged, and bundled garments for accurate identification and retrieval.
- Delivered excellent customer service by greeting customers and assisting with inquiries.
- Maintained detailed records of cleaned garments and customer orders.
- Ensured cleanliness and organization in the work area.
- Collaborated with team members to maintain efficient workflow.
- Stayed updated on industry best practices and cleaning techniques.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
Cashier
Taco Bell
01.1998 - 11.2001
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Healthcare Administration
Vista College
Richardson, TX09-2020
Skills
- Administrative Support
- Patient Care
- Talent acquisition and onboarding
- Compliance with HIPAA standards
- Front office administration
- Effective multitasking
- Active Listening
- Professional phone communication
- Experience with chat support platforms
- Data Entry & Management
- Technical troubleshooting
- Call Center remote customer support
Software
Salesforce Service Cloud
MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Timeline
Customer Care Representative
Kelly Services
03.2023 - 03.2025
Front Desk Coordinator/Patient Care Tech/HR Assistant
Legacy at Crystal Falls
02.2016 - 01.2019
Team Lead Associate
Dollar General
03.2013 - 03.2016
Customer Service Representative / Cashier
CEFCO Convenience Stores
08.2012 - 05.2015
Front Desk Night Auditor
Value Place Hotel
03.2006 - 12.2008
Dry Cleaning Associate
Value Cleaners
09.2001 - 10.2006
Cashier
Taco Bell
01.1998 - 11.2001
Bachelor of Science - Healthcare Administration
Vista College