Jarielis Silva
Naples,FL
Summary
Dynamic professional with a strong background in behavior intervention and customer service, honed at Bumblebee ABA. Expert in classroom management and data tracking, I excel in fostering positive environments and enhancing student engagement. Proven ability to resolve issues effectively while maintaining high standards of communication and support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
RBT
Bumblebee ABA
Kissimmee, FL
04.2024 - 09.2024
- Led individual and group therapy supporting prescribed procedures.
- Assisted in the development of positive behavior supports within the classroom environment.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Tracked data and monitored progress of student's goals and objectives.
- Modeled appropriate social behaviors for students while providing feedback when necessary.
- Engaged students through play activities while incorporating therapeutic techniques.
Front Desk Receptionist
PROS Miami South, LLC
Homestead, FL
04.2023 - 03.2024
- Handled payment processing and provided patients with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Verified identity documents for new patients before opening accounts in accordance with company policies.
Call Center Representative
Garcia Orthodontics
Miami, FL
06.2021 - 07.2022
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained detailed records of patient interactions and transactions for future reference.
- Scheduled appoinments
Education
Bachelor of Science - Elementary Education
University of Phoenix
Tempe, AZ06-2026
High School Diploma -
Everglades Preparatory Academy
Homestead, FL06-2016
Skills
- Classroom management
- Behavior intervention
- Lesson planning
- Customer service
- Data tracking
- Communication skills
Certification
- CPR Certified
Languages
Spanish
Native/ Bilingual
Timeline
RBT
Bumblebee ABA
04.2024 - 09.2024
Front Desk Receptionist
PROS Miami South, LLC
04.2023 - 03.2024
Call Center Representative
Garcia Orthodontics
06.2021 - 07.2022
Bachelor of Science - Elementary Education
University of Phoenix
High School Diploma -
Everglades Preparatory Academy
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