Jarika Wagner
New Burnside,IL
Summary
Dynamic customer advocate with proven expertise at Blue Cross and Blue Shield, excelling in upselling strategies and customer service. Demonstrated ability to resolve complex issues through thorough research and active listening, enhancing client satisfaction. Skilled in data entry and adept at managing high-pressure situations while maintaining a positive environment.
Overview
8
8
years of professional experience
Work History
Customer Advocate
Blue Cross and Blue Shield
Marion, IL
10.2022 - Current
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Increased overall efficiency by streamlining workflows within the customer advocate team.
Waitress
Ocharleys Resturant & Bar
Marion, IL
08.2021 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Triple E BBQ
Marion, IL
05.2019 - 11.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Team Member
Panera Bread
Marion, IL
10.2018 - 03.2019
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Member
Arbys
Marion, IL
06.2017 - 08.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Marion High School
Marion, IL05.2019
Skills
- Upselling strategies
- Customer services
- Data entry skills
- Data entry
- Customer research
- Inbound call management
- Multi-line phone system
- Documentation coordination
Timeline
Customer Advocate
Blue Cross and Blue Shield
10.2022 - Current
Waitress
Ocharleys Resturant & Bar
08.2021 - 10.2022
Waitress
Triple E BBQ
05.2019 - 11.2020
Team Member
Panera Bread
10.2018 - 03.2019
Team Member
Arbys
06.2017 - 08.2018
Marion High School