Jariksy Otero
Longview,TX
Summary
Dedicated bilingual healthcare professional with extensive experience in patient care coordination and customer service. Skilled in managing client interactions, resolving concerns, and improving satisfaction through clear communication and problem-solving. Committed to enhancing front office operations and ensuring efficient service delivery. Known for high productivity, organizational skills, and a strong dedication to patient care
Overview
10
10
years of professional experience
Work History
Nursing Coordinator
CHRISTUS Good Shepherd Medical Center - Longview
Longview, Texas
08.2025 - Current
- Managed nursing staff schedules, ensuring optimal coverage and efficiency across all hospital units.
- Oversaw daily operations of nursing unit, addressing staffing assignments and shift scheduling.
- Facilitated communication between medical staff and administrative teams for smooth operations.
- Collaborated with night shift coworkers to achieve goals and resolve operational issues.
- Contributed innovative ideas to enhance team performance and improve patient outcomes.
- Discussed workflow improvements with bed board to address challenges effectively.
- Implemented feedback to enhance workflow efficiency and productivity levels.
- Prepared detailed daily reports on hospital capacity, staffing, surgeries, and call-ins during shifts.
Patient Care Coordinator
Visiting Angels Living Assistance Services
Longview, TX
04.2023 - 01.2025
- Assessed client needs and coordinated resources to enhance patient care. Discussed the agreement, policies, and procedures with clients during the assessment.
- Completed the necessary paperwork and documentation for all clients starting care.
- Operated a vehicle safely when going out to assessments to meet the client and/or family members.
- Drive in Longview, TX, and within a 60-mile radius of Longview, TX.
- Conducted face-to-face meetings to discuss additional support, such as homemaker services, home health, and hospice, in order to provide an appropriate level of care.
- Followed up with the client's post-service request to ensure satisfaction.
- Identified needs of customers promptly and efficiently.
- Assist with customer requests and answer questions to improve satisfaction.
- Managed calendars for clients and caregivers to optimize scheduling of visits and shifts.
- Monitored employee attendance and enforced compliance with company policies and procedures.
- Trained staff on various job roles to maintain caregiver coverage.
- Actively listened to customers' concerns while offering appropriate solutions, while maintaining HIPAA compliance, documenting patient services.
- Collaborated with other agencies or facilities to resolve customer complaints or needs in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- On call after hours and on weekends to cover any caregiver shifts or answer any clients' questions or concerns. Go out for assessments during after hours or on weekends to start care and assign caregivers to shifts.
- Check fax or emails for any incoming referrals, reach out to potential clients, and provide clear information about the services offered and hourly rates.
- Fax or email referrals for current clients who are in need of any additional care to other agencies, such as home health, hospice, or any third-party agencies that could help cover services for low-income clients.
- Utilized computer systems to retrieve necessary records or enter data regarding patient services provided. Utilized various software programs to enter data into the system accurately.
- Adhered to strict HIPAA guidelines to maintain the client's records confidentiality.
Medical Assistant
Diagnostic Clinic Of Longview
Longview, TX
09.2021 - 01.2023
- Positioned patients properly during examination or treatment for comfort and safety.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered medications under physician's supervision.
- Contacted medical facilities to schedule patients for admission.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Provided assistance to medical staff in performing minor surgical procedures.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Explained treatment procedures and physicians' instructions.
- Organized patient charts before each day's clinic sessions began.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Request or faxed medical records.
- Answered patients' issues via phone or portal, and communicated with the physician.
Receptionist
Diagnostic Clinic Of Longview
Longview, TX
08.2020 - 09.2021
- Managed company database and ensured the accuracy of contact information.
- Scheduled appointments for patients with assigned doctors for in-person or telehealth.
- Updated and recorded customer or client information to maintain accounts.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Handled customer inquiries and complaints, providing timely and appropriate solutions by notifying the nurse.
- Filed and billed patients' office visits after consulting with the doctor.
- Processed customer copayments or deductibles using cash, check, or card according to company policies and procedures.
- Scheduled and confirmed appointments.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Checked in and out all patients.
- Registered new patients.
- Updated HIPAA.
- Updated insurance policies.
- Serve all Spanish speakers, translated for all doctors, or nurses.
Beauty Consultant Sales Representative
Ulta Beauty Inc.
Longview, TX
08.2016 - 08.2018
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere, recognizing the customers also helped with theft prevention.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction. Introduced new makeup brands, skin care, and hair products or tools.
- Educating on products and applications.
- Inventory, sort all products and items to the assigned department. Restocked shelves.
- Conducted audits and checked the store for appropriate signage.
- Trained coworkers and instructed them on complicated sales.
- Encourage employees on sales and memberships.
- Enhanced sales by introducing new promotions, sales, and coupons.
- Always aware of all employees looking presentable and adhere to the dress code.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Educate clients on why our brand was more effective than competitors.
- Making my client a priority when spending time with them.
- If an issue arise, I never hesitated to communicate with a higher manager to assist if it was beyond my control to provide a better outcome.
Education
High School Diploma -
Longview High School
Longview Tx05-2016
Skills
- HIPAA protocol adherence
- Billing statement processing
- Healthcare documentation
- Organizational standards
- Documentation
- Patient relations
- Scheduling
- Process improvements
- Multitasking
- Creative problem solving
- Critical thinking skills
- Patient outreach and Follow-up
- Goal setting
- Attention to detail
- Patient care coordination and patient safety
- Customer service
- Payment arrangements & negotiation
- Relationship building
- Team collaboration
- Fluent in Spanish
- Electronic health records (EHR)
- Time management
- Problem resolution
Languages
Spanish
Professional
Timeline
Nursing Coordinator
CHRISTUS Good Shepherd Medical Center - Longview
08.2025 - Current
Patient Care Coordinator
Visiting Angels Living Assistance Services
04.2023 - 01.2025
Medical Assistant
Diagnostic Clinic Of Longview
09.2021 - 01.2023
Receptionist
Diagnostic Clinic Of Longview
08.2020 - 09.2021
Beauty Consultant Sales Representative
Ulta Beauty Inc.
08.2016 - 08.2018
High School Diploma -
Longview High School