Open To Work
Jarisha Shivers
Gallatin,TN
Summary
Compassionate and detail-oriented healthcare professional with a strong background in patient care, clinical support, and medical documentation. Skilled in accurately recording vital signs, conducting patient intake, and managing records using Electronic Health Records (EHR) systems. Recognized for excellent communication and teamwork abilities, consistently contributing to efficient operations in fast-paced healthcare settings. Committed to delivering high-quality support that enhances patient outcomes and clinical workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
TriStar Summit
Hermitage, TN
11.2025 - Current
- Support patient comfort and dignity while assisting with activities of daily living (ADLs).
- Assist nurses with procedures such as wound care, catheter care, and specimen collection.
- Communicate patient concerns, condition changes, and needs effectively to healthcare staff
- Follow strict infection control procedures, including PPE use and sanitation standards.
Customer Service Agent
American Airlines
03.2023 - 01.2025
- Provided accurate, and complete information by using the proper methods/tools
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Followed communication procedures, guidelines and policies
- Helped passengers with anything flight related before boarding the A/C.
Customer Service Representative
Kids Footlocker
12.2014 - 08.2024
- Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments
- Operated cash registers, scanner and computers to itemize and total customer purchases, collected payments and made change for cash transactions, balanced drawer at the end of each shift
- Assisted with restocking floor-set and opening/closing procedures
- Recommended, selected, and helped locate or obtain merchandise to customers
Education
Remington College
05-2026
Skills
- Patient care technician
- Customer service
- Phlebotomy techniques
Certification
- BLS, 12.10.2025
- CPT, 03.26.26
Timeline
Patient Care Technician
TriStar Summit
11.2025 - Current
Customer Service Agent
American Airlines
03.2023 - 01.2025
Customer Service Representative
Kids Footlocker
12.2014 - 08.2024
Remington College
SUMMARY OF QUALIFICATIONS
- Compassionate and patient-focused approach to delivering high-quality care.
- Knowledgeable in clinical procedures such as injections, EKGs, specimen collection, and basic wound care.
- Strong understanding of infection control, safety protocols, and HIPAA compliance.
- Proficient in documenting patient information using Electronic Health Records (EHR) systems with accuracy and attention to detail.