Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Security Officer
All N One Security
Atlanta, GA
09.2022 - 02.2024
Followed established security and safety procedures at Atlanta Airport and posted orders to include enforcement of company rules, policies and regulations.
Guarded restricted areas to prevent unauthorized entry.
Verified photo IDs and tickets to allow guests passage.
Completed incident reports to record security or loss prevention incidents.
Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Provided friendly and professional assistance to employees, visitors and customers.
Monitored security cameras to identify and respond to suspicious activity.
Crowd Control Representative
Airport Employment Training Center
Atlanta, GA
06.2020 - 05.2021
Maintained control and order over large crowds at Atlanta Airport.
Enforced strict building access protocols by allowing entrance only to authorized personnel, responding to urgent calls and handling routine requests.
Responded politely to passenger complaints regarding ticketing and baggage handling.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Lead
Shellis News
Atlanta, GA
08.2017 - 06.2019
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Collaborated with management team to implement new work procedures or policies.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assistant Manager
BrookStone
Atlanta, GA
10.2016 - 04.2018
Directed and led employees, supervising activities to drive productivity and efficiency.
Organized schedules, workflows and shift coverage to meet expected business demands.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Sales Assosiate
Sunglass Icon/ Hudson News
Atlanta, GA
08.2015 - 06.2017
Greeting customers, educating consumers about products and services, and promoting the business in a positive manner
Setting up displays
Networking the brand and maintaining a client base
Answered incoming telephone calls to provide store, products and services information.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Collected payments and provided accurate change.
Education
High School Diploma -
North Atlanta High School
05.2007
Skills
Customer Service
Cash Handling
Store Management Experience
Loss Prevention
Decision-making
Security
Team management
Teamwork and Collaboration
Documentation and Recordkeeping
Incident Reporting
Timeline
Security Officer
All N One Security
09.2022 - 02.2024
Crowd Control Representative
Airport Employment Training Center
06.2020 - 05.2021
Team Lead
Shellis News
08.2017 - 06.2019
Assistant Manager
BrookStone
10.2016 - 04.2018
Sales Assosiate
Sunglass Icon/ Hudson News
08.2015 - 06.2017
High School Diploma -
North Atlanta High School
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