Jarly Marcia Ulloa
Norwalk
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
RPM Raceway
Stamford
04.2023 - Current
- Analyzed sales data to identify trends and opportunities for growth.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Ensured compliance with company policies, procedures, and regulations.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Evaluated current processes within the store environment to identify areas of improvement.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Ensured that customer service standards were met or exceeded at all times.
- Identified opportunities for cost savings and operational efficiency improvements.
Assistant Manager Customer Operations
Old Navy, Gap
Norwalk
10.2017 - 10.2023
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Brien McMahon High School
Norwalk, CT07-2017
Skills
- Sales analysis
- Employee training
- Performance evaluation
- Customer service
- Team building
- Process improvement
- Operational efficiency
- Customer retention
- Employee scheduling
- Sales coaching
- Staff development
- Sales forecasting
- Hiring and onboarding
Timeline
Assistant General Manager
RPM Raceway
04.2023 - Current
Assistant Manager Customer Operations
Old Navy, Gap
10.2017 - 10.2023
High School Diploma -
Brien McMahon High School