Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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JarMellia McGowan

Duncanville,TX

Summary

To obtain a position with an employer offering opportunities for professional development in exchange for demonstrated drive and commitment to superior job performance; while also involving the determination to help build a career and advance a company.

Professional with strong background in managing technical client relationships and delivering impactful solutions. Skilled in troubleshooting, software implementation, and providing tailored support, ensuring client satisfaction and loyalty. Highly collaborative team player focusing on achieving results and adapting to changing needs. Reliable and versatile with strong foundation in technical knowledge and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Technical Account Manager

ResMan Software, LLC.
01.2022 - Current
  • Promoted Tier I support agent promoted Technical Account Manager-(TAMs) are critical leaders within the client support department
  • I currently work alongside top clients and run weekly syncs for internal At Risk Customers to ensure day to day efficiency
  • Regularly reviewing open experiences and uses deep knowledge of JIRA/ResMan software to provide both solutions and recommendations to better utilize product features
  • TAMs partner with our Product and Development teams to advocate customer enhancement requests and with our customer advocacy team to drive customer service enhancements and renewals
  • Although the TAM will not work all client issues, they may prime resolution for difficult issues within their level of expertise
  • I navigate a cloud based software to monitor all system functionality for possible outages and/or new releases

Software Support Specialist

CityGate/ Asset Living
01.2019 - 01.2022
  • While in this position I was responsible for assisting in due diligence and takeovers of new multifamily properties
  • Conducted monthly training / skills review TEAMS meetings for various property managers as an internal Support Specialist for CityGate
  • Reviewed cases and provided direction and support to all employees to ensure that a high-quality product is maintained

Community Manager

Wilkinson Asset Management / GWR Management
01.2018 - 01.2019
  • This position was responsible for managing operations at various apartment communities within assigned geographic regions to achieve planned goals for revenue and profit
  • All while maintaining standards for tenant and staff satisfaction, quality assurance, and asset protection
  • The Community Manager provides leadership, training, direction and support to all employees to ensure that a high-quality product is maintained

Education

B.B.A. - Management Information System

Prairie View A&M University

Skills

  • Task Management
  • Time Coordination
  • Effective Communication
  • Critical Thinking
  • Decision Making
  • Priority Setting
  • JIRA
  • SalesForce
  • ResMan
  • Microsoft Extensions
  • DocuSign
  • Sales support
  • CRM software proficiency

Accomplishments

  • Ambitious, Responsible, compassionate, and empathetic.
  • Acknowledged for ability to thrive in difficult situations and presents effective work ethics/willing to accept challenges.
  • Very detail oriented, sociable, reliable.

Personal Information

Title: Technical Account Manager

Timeline

Technical Account Manager

ResMan Software, LLC.
01.2022 - Current

Software Support Specialist

CityGate/ Asset Living
01.2019 - 01.2022

Community Manager

Wilkinson Asset Management / GWR Management
01.2018 - 01.2019

B.B.A. - Management Information System

Prairie View A&M University

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JarMellia McGowan