Jarmeshia Shouse
Louisville,KY
Summary
Proven track record in enhancing customer satisfaction and reducing food waste by 30% at Wiltshire Pantry, showcasing strong multitasking and safe food handling skills. Expert in resolving high-stress situations. Demonstrates exceptional customer service and hospitality expertise, contributing to significant improvements in operational efficiency.
Overview
25
25
years of professional experience
Work History
Cook/Server
Wiltshire Pantry
Louisville, KY
01.2000 - Current
- Maintained clean, organized, and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Customer Service Representative
ADP
Louisville, KY
09.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Biller and Coder
Norton Healthcare
Louisville, KY
01.2017 - 07.2020
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Education
Business -
Sullivan University
Louisville, KY03.2024
Medical Billing -
ATA
Louisville, KY06.2008
Skills
- Customer Service
- Cooking
- Strong attention to safe food handling
- Hospitality service expertise
Timeline
Customer Service Representative
ADP
09.2023 - 08.2024
Medical Biller and Coder
Norton Healthcare
01.2017 - 07.2020
Cook/Server
Wiltshire Pantry
01.2000 - Current
Business -
Sullivan University
Medical Billing -
ATA