Jarnale Henry
Brooklyn,NY
Summary
Results-oriented professional with extensive experience in logistics, customer service, and security. Proven track record of excelling in fast-paced, high-volume environments. Adept at team leadership, operational management, and process optimization. Recognized for consistently improving efficiency, fostering a positive work culture, and achieving service excellence. Seeking a role where strengths in team development and strategic problem-solving can drive organizational success.
Overview
24
24
years of professional experience
Work History
Airport Officer (TSA Screener)
Department of Homeland Security
09.2002 - 11.2019
- Supervised security operations with a team of 7-10 officers, ensuring strict compliance with TSA protocols
- Implemented a streamlined response protocol for emergency situations, reducing travel wait time by 25%
- Provided guidance and training to team members, promoting a culture of safety and vigilance.
Taxi Dispatch Supervisor
ABM Industries
07.2022 - Current
- Led a team of 10-15 dispatch staff, optimizing schedules, workflows, and resource allocation to enhance team productivity by 15%
- Improved dispatch accuracy by implementing new tracking protocols, leading to a 20% reduction in service delays
- Conducted regular field assessments to monitor dispatch efficiency, provide real-time support, and uphold safety standards
- Streamlined documentation processes for personnel records and vehicle maintenance, ensuring regulatory compliance.
Shipping and Receiving Clerk
Capstone Logistics
09.2021 - 07.2022
- Oversaw logistics operations for 8,000-10,000 packages daily, achieving a 98% accuracy rate in order fulfillment
- Coordinated a team to optimize inventory control, reducing labor hours and improving warehouse organization
- Enhanced reporting accuracy by developing a standardized tracking method, which improved accountability and efficiency.
Apprentice Plaster
Operative Plasters and Cement Masons
08.2020 - 12.2021
- Collaborated in a team environment to execute commercial and residential plastering projects, adhering to safety protocols and timelines in apprenticeship training.
- Proactively maintained site organization and safety, contributing to an incident-free record.
Package Handler
Capsule
03.2021 - 08.2021
- Ensured precise and timely package handling through software tools, consistently meeting daily performance metrics
- Initiated updates to the account processing log and internal bulletins, increasing data accuracy and facilitating smooth logistics operations.
Credit Associate
JPMorgan Chase
12.2000 - 01.2003
- Managed a high-volume call center, handling 5,000-10,000 weekly inquiries on credit card accounts and consistently achieved top customer satisfaction scores
- Facilitated account setup and closures, maintaining a 98% accuracy rate and increasing customer retention by 10%
- Established rapport with clients to identify needs and recommend solutions, contributing to the growth of new accounts.
Education
Bachelor of Science in Interdisciplinary Studies - undefined
Touro College
Brooklyn, NY12.2025
Skills
- Leadership & Team Management: Proven track record of supervising and mentoring diverse teams
- Process Improvement: Skilled in identifying and implementing procedures that improve efficiency
- Customer Relations: Strong ability to understand and resolve complex customer issues
- Logistics & Operations: Experienced in managing high-volume logistics, inventory control, and scheduling
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook), data entry, and tracking software
Timeline
Taxi Dispatch Supervisor
ABM Industries
07.2022 - Current
Shipping and Receiving Clerk
Capstone Logistics
09.2021 - 07.2022
Package Handler
Capsule
03.2021 - 08.2021
Apprentice Plaster
Operative Plasters and Cement Masons
08.2020 - 12.2021
Airport Officer (TSA Screener)
Department of Homeland Security
09.2002 - 11.2019
Credit Associate
JPMorgan Chase
12.2000 - 01.2003
Bachelor of Science in Interdisciplinary Studies - undefined
Touro College