Jessica Smith
Albany ,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
HCA Healthcare
Albany, Georgia
04.2023 - 09.2026
- Provided exceptional customer service by addressing patient inquiries, resolving complaints, and ensuring a positive experience for all clients.
- Managed patient accounts, including billing inquiries and payment processing, to maintain accurate financial records.
- Collaborated with healthcare professionals to facilitate efficient communication and coordination of patient care services.
- Utilized healthcare management software to update patient information and ensure data accuracy and confidentiality.
- Conducted follow-up calls to patients to gather feedback and ensure satisfaction with services received.
- Assisted in the training and onboarding of new customer service representatives, sharing best practices and company protocols.
- Implemented process improvements to enhance service delivery and streamline customer interactions.
- Maintained a comprehensive understanding of healthcare policies and procedures to provide informed assistance to patients and staff.
- Assisted patients with scheduling appointments and managing follow-up visits.
Customer Support 1
VSP Vision Care
Albany, Georgia
03.2020 - 03.2023
- Provided exceptional customer service by addressing inquiries and resolving issues related to vision care benefits and claims.
- Assisted members with navigating the VSP Vision Care website and utilizing online tools for efficient self-service.
- Collaborated with team members to ensure timely and accurate processing of customer requests and documentation.
- Maintained up-to-date knowledge of VSP Vision Care products and services to effectively communicate information to customers.
- Documented customer interactions and feedback to contribute to continuous improvement initiatives.
- Supported the training of new team members by sharing insights and best practices in customer support.
- Achieved high customer satisfaction ratings by consistently delivering professional and empathetic service.
Education
High School Diploma - General Studies
Monroe Comprehensive High School
Albany, GaSkills
- Communication
- Problem-Solving
- Empathy
- Active Listening
- Time Management
- Conflict Resolution
- Multitasking
- Technical Proficiency
- Patience
- Attention to Detail
Timeline
Patient Service Representative
HCA Healthcare
04.2023 - 09.2026
Customer Support 1
VSP Vision Care
03.2020 - 03.2023
High School Diploma - General Studies
Monroe Comprehensive High School