Jarod C. Strahan
San Diego,US
Summary
Strategic-thinking Operation Supervisor with several years of experience in scheduling, data tracking, and forecasting project workflow. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, with as little go backs as possible. Outstanding collaborator, comfortable working with others in executing projects to achieve company objectives.
Overview
4
4
years of professional experience
Work History
Project Operation Supervisor
Renewal By Anderson
San Diego, California
12.2024 - Current
- Reviewed Work Orders and Scope of Installations to ensure proper scheduling and resources.
- Responsible for ensuring company production and operation goals are met each month.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Managed the schedule of 12 install teams and 7 service technicians to ensure job completion in a timely manner.
- Tracked post-installation issues and reorders to identify recurring defects.
- Managed, on average, 140 jobs a month, ensuring a timely completion.
Project Escalation Specialist
Renewal By Anderson
San Diego, California
02.2023 - Current
- Resolved customer escalations through effective communication and problem-solving techniques.
- Documented escalation cases in CRM system for tracking and future reference.
- Managed high-stress situations by maintaining professionalism and empathy toward customers.
- Provided follow-up support to ensure resolution satisfaction among customers.
- Drove customer escalations to resolution by engaging directly with clients.
- Investigated and resolved escalated customer inquiries in a timely manner.
Post Installation Lead
Renewal by Andersen
San Diego, US
11.2023 - 11.2024
- Completed all jobs post-installation, managing 15-20 projects weekly.
- Followed up with customers to determine next steps for project completion.
- Ensured timely adherence to deadlines, communicating delays and revised timelines promptly.
- Managed reorder processes for inventory to maintain optimal stock levels.
- Managed all aspects of the purchase order process including issuing orders, tracking shipments, resolving discrepancies.
Customer Experience Lead
Renewal By Andersen
San Diego, US
02.2023 - 11.2024
- Conducted follow-up communications with customers post-installation to assess experience across three to 10 jobs daily.
- Scheduled remaining immediate tasks related to new installations.
- Maintained high Net Promoter Score through consistent customer engagement.
- Ensured timely project completion to meet client expectations.
Customer Experience Associate
Renewal by Andersen
San Diego, US
10.2022 - 02.2023
- Responsible for calling customer's after their installation to gather their overall experience.
- Responsible for scheduling any immediate services remaining after initial install.
- Responsible for reordering all wrong/defective product that arrived.
Customer Service
Morgan Run Country Club
Rancho Sante Fe, US
03.2022 - 10.2022
- Responsible for greeting and servicing all club members.
- Responsible for all outside golf duties and delivering perfect customer service to high level customers.
Education
Bachelors of Science - Economics
California State Polytechnic Univ
Pomona, Ca, USA05.2021
Skills
- Project management
- Project coordination
- Project Scheduling
- Customer service
- Customer relationship management
- Data analysis
- Problem solving
- Attention to detail
- Account management
- Data Tracking
- Organized
- Quick Learner
- Communication
Timeline
Project Operation Supervisor
Renewal By Anderson
12.2024 - Current
Post Installation Lead
Renewal by Andersen
11.2023 - 11.2024
Project Escalation Specialist
Renewal By Anderson
02.2023 - Current
Customer Experience Lead
Renewal By Andersen
02.2023 - 11.2024
Customer Experience Associate
Renewal by Andersen
10.2022 - 02.2023
Customer Service
Morgan Run Country Club
03.2022 - 10.2022
Bachelors of Science - Economics
California State Polytechnic Univ