Jarod Ridgway
Cedar Rapids,IA
Summary
Detail-oriented Senior Account Specialist with a strong focus on efficiency and task completion. Reliable, quick-paced, and team-oriented, dedicated to maximizing everyday operations. Skilled in managing projects and multitasking to meet deadlines and expectations. Motivated to advance within the company, bringing a strong work ethic, adaptability, and excellent interpersonal skills. Proficient at working independently and quickly mastering new skills. Led monthly operations meetings to streamline processes and enhance team collaboration.
Overview
5
5
years of professional experience
Work History
Senior Account Specialist
TrueNorth Companies
Cedar Rapids, Iowa
11.2023 - Current
- Manage a book of business consisting of existing and new clients, worth over $650k, ensuring all client needs are met in a timely and accurate manner.
- Building and nurturing relationships with current clients, understanding their insurance needs, and providing tailored solutions.
- Assist newer producers in expanding their books of business, as well as my own by conducting thorough reviews of prospects' current coverages and provided strategic feedback to secure new accounts.
Service Manager
TrueNorth Companies
Cedar Rapids, IA
01.2022 - 11.2023
- Assisted in maintaining accounts and worked diligently to meet and exceed performance goals.
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Participated in weekly staff meetings and team building events.
- Helped organize team building events to help maximize employee engagement firm wide
- Will be participating in a leadership development program which will include session on emotional intelligence in the spring
Lead Assistant Manager
Hy-Vee Food Store
Keokuk, IA
08.2019 - 01.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Skills
- Quality Management
- Continuous Improvement
- Problem-Solving
- Verbal and Written Communication
- Teamwork and Collaboration
- Computer Skills
Team Player
- Recognized as a key team player, respected by peers for fostering a collaborative and supportive work environment.
- Team Captain for Corridor Corporate Games for the third year in a row
Timeline
Senior Account Specialist
TrueNorth Companies
11.2023 - Current
Service Manager
TrueNorth Companies
01.2022 - 11.2023
Lead Assistant Manager
Hy-Vee Food Store
08.2019 - 01.2022