Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Jarom Ortiz

Assistant Computer Support Representative Supervisor
Provo,UT

Summary

IT professional with 3 years of industry experience. Skilled in problem solving and communication with proven history of delivering exceptional risk management support. Computer and IT Security Manager with strengths in team building and driving positive results. Motivating leader with dedication to building high-performance organizations focused on risk management and mitigation. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3

Years of IT experience

2
2

Years of warehouse management

4
4

Years as team manager

6
6
years of post-secondary education

Work History

Computer Support Specialist

BYU Risk Management
Provo, UT
01.2020 - Current
  • Monitored hardware, software and peripheral performance against organizational expectations.
  • Resolved computer and system networking problems to maintain user productivity.
  • Maintained documentation and resources regarding problem resolution for reference in future instances.
  • Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
  • Improved average response time from 7 days to 3 days.

Freight Manager

Al's Sporting Goods
Orem, UT
06.2018 - 11.2019
  • Led team of 6-7 members in warehouse duties and improvement initiatives
  • Organized and stored incoming inventory
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review bimonthly

Technical Support Representative

Republic Wireless
Orem, UT
03.2018 - 07.2018
  • Described solutions to customers accurately and persuasively
  • Compiled and accurately entered electronic data
  • Supported employees having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
  • Processed average of 30 inbound and outbound technical support emails and chats

IT Service Desk Professional

Vivint Smart Home
Provo, UT
01.2017 - 12.2017
  • Provided base level IT support to non-technical personnel within business
  • Identified and solved technical issues with variety of diagnostic tools
  • Researched and complex technical issues and provided resolutions
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Answered, screened and processed over 30 calls daily by using call management system and web-based communications

Education

Associate of Arts - Liberal Arts

University of Hawaii, Maui College
310 W Kaahumanu Ave, Kahului, HI 96732
2012

Bachelor of Science - Cybersecurity

Brigham Young University
Provo, UT
08.2018 - 04.2022

Skills

  • Teamwork / Collaboration
  • Customer Service
  • Remote/On-Site Technical Support
  • Developing Security Plans
  • Implementing Security Programs
  • Data Security

Timeline

Computer Support Specialist

BYU Risk Management
01.2020 - Current

Bachelor of Science - Cybersecurity

Brigham Young University
08.2018 - 04.2022

Freight Manager

Al's Sporting Goods
06.2018 - 11.2019

Technical Support Representative

Republic Wireless
03.2018 - 07.2018

IT Service Desk Professional

Vivint Smart Home
01.2017 - 12.2017

Associate of Arts - Liberal Arts

University of Hawaii, Maui College
Jarom OrtizAssistant Computer Support Representative Supervisor