Sally Petersen
Kansas City,MO
Summary
Accomplished Computer Support Specialist with a proven track record at Metropolitan Community College - Maple Woods, enhancing system efficiency and client productivity through expert software updates and hardware repair. Excelled in customer service and teamwork, significantly improving software compliance and technical problem resolution. Demonstrates strong communication skills and a robust work ethic, ensuring high levels of client satisfaction and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Support Specialist
Metropolitan Community College - Maple Woods
09.2018 - Current
- Resolved computer and system networking problems to maintain user productivity.
- Stayed up to date on software updates to optimize efficiency and productivity for management of clients.
- Conducted periodic audits of software licenses to ensure compliance with applicable regulations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, and software issues.
Personal Assistant
Chris and Carissa Ringot
11.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported independent living with structured routines and clear communication to support clients in their daily lives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Bachelor of Science - Network And Information Security
Western Governors University
Salt Lake City, UT07.2023
Skills
Time Management
Multitasking and Organization
Customer Service
Strong Work Ethic
Strong Communication Skills
Software Installation
Hardware Repair
Network configuration
Software Updates
Teamwork and Collaboration
Microsoft Windows and Office
Self Motivation
Certification
CompTIA A+
CompTIA Net+
CompTIA Security+
Cisco CCNA
Project+
IT Fundamentals
AWS Cloud Practitioner
Linux +
Timeline
Personal Assistant
Chris and Carissa Ringot
11.2019 - Current
Computer Support Specialist
Metropolitan Community College - Maple Woods
09.2018 - Current
Bachelor of Science - Network And Information Security
Western Governors University
CompTIA A+
CompTIA Net+
CompTIA Security+
Cisco CCNA
Project+
IT Fundamentals
AWS Cloud Practitioner
Linux +
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