Braylon Breeden
Detroit
Summary
Operations-driven Manager with 3+ years of leadership at Five Guys, experienced in overseeing daily operations, optimizing workflows, managing schedules, training staff, and delivering high-quality customer service. Strong problem-solver and team leader currently pursuing a degree in Computer Information Systems at Wayne County Community College with plans to specialize in computer engineering—aiming to combine practical operations leadership with growing technical expertise.
Overview
4
4
years of professional experience
Work History
Computer Support Specialist
WCCD
02.2025 - Current
- Provided technical support for hardware and software issues, enhancing user productivity.
- Resolved complex system errors, ensuring minimal downtime for critical operations.
- Developed training materials and conducted workshops, improving team knowledge of new technologies.
- Streamlined ticketing processes, increasing resolution efficiency and customer satisfaction rates.
Manager
Five Guys
02.2023 - Current
- As a Manager at Five Guys, overseeing the daily operations involves coordinating staff and ensuring quality customer service. Responsibilities include managing schedules, supervising shifts, and maintaining the overall efficiency of the restaurant. The role demands effective communication and problem-solving skills to address any issues that arise promptly.
Crew
Nursing home
02.2022 - 02.2023
- Planned and facilitated recreational activities and events for residents, coordinating schedules, supplies, and volunteer support.
- Assisted residents with daily living tasks and provided companionship, improving resident engagement and wellbeing.
- Communicated resident needs to nursing staff and families; ensured a safe, welcoming environment.
Education
Associate of Science - Computer Informational System
Braylon
07.2026
Skills
- Operations Management - Expert
- Problem Solving - Expert
- Team Leadership - Expert
- Computer Information Systems - Expert
- Customer Service - Expert
- Software installation
- Network configuration
- Wireless networking
- Hardware repair
- Virus removal
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Reliability
- Active listening
Accomplishments
Manager at 19
Timeline
Computer Support Specialist
WCCD
02.2025 - Current
Manager
Five Guys
02.2023 - Current
Crew
Nursing home
02.2022 - 02.2023
Associate of Science - Computer Informational System
Braylon