Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Patty Binns

Customer Service Specialist
Fort Lauderdale,FL

Summary

Dynamic Computer Support Specialist with proven service delivery skills at Joann Fabrics, adept at troubleshooting and resolving complex hardware and software issues. Demonstrated effective communication and problem-solving abilities, achieving high customer satisfaction ratings while managing sensitive information. Committed to enhancing user productivity through efficient support.


Meticulous Medical Records Clerk with 10-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
years of professional experience

Work History

Joann Fabrics
Fort Lauderdale

Computer Support Specialist
08.2020 - 03.2025

Job overview

  • Resolved computer and system networking problems to maintain user productivity.
  • Maintained consistently high FCF (First Call Fix) metrics; 30 - 50 calls daily and high customer satisfaction ratings.
  • Reduced downtime for users with efficient troubleshooting, problem diagnosis, and resolution of hardware and software issues. Escalated issues as needed.
  • Provided patience and understanding while working with non-technical callers with the ability to tailor support instructions to the callers' technical comprehension level

Menorah Park- Montifiore Home Healthcare Division
Beachwood, Ohio

Medical Records Clerk
12.2019 - 05.2025

Job overview

  • Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Collaborated with healthcare providers to update patient information, improving quality of care.
  • Converted paper records to digital format, contributing to more efficient retrieval system.

Oswald

Computer Field Technician
11.2019 - 11.2019

Job overview

  • Breakdown, relocate and set up entire workstations as part of a company wide department relocation project
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.

SAI Global
Cleveland, Ohio

Scheduling Representative
03.2018 - 06.2019

Job overview

  • Scheduled auditors for various food production, growth and manufacturing environments
  • Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
  • Mastered food quality standards and provided staffing to meet that specialty skill set and adhere to food auditing quality standards and compliance deadlines

Education

Ohio University
Athens, OH

Bachelor of Arts from Organizational Communications

University Overview

  • Study Abroad: Richmond College, England - English History
  • Study Abroad: St Andrews University, Scotland - Scottish History
  • Study Abroad: Edinburgh College, Edinburg, Scotland - Scottish Folklore


Skills

  • Knowledgeable in healthcare terminology
  • Skilled in implementing HIPAA standards
  • Proven service delivery skills
  • Sensitive information management
  • Effective communication skills
  • Skilled in independent task management
  • Expert in resolving issues
  • Effective listening skills
  • Troubleshooting and support services
  • Office administration
  • Professional call handling
  • Order management
  • Customer service operations
  • Experienced in Microsoft Outlook management
  • CRM expertise

Timeline

Computer Support Specialist
Joann Fabrics
08.2020 - 03.2025
Medical Records Clerk
Menorah Park- Montifiore Home Healthcare Division
12.2019 - 05.2025
Computer Field Technician
Oswald
11.2019 - 11.2019
Scheduling Representative
SAI Global
03.2018 - 06.2019
Ohio University
Bachelor of Arts from Organizational Communications
Patty BinnsCustomer Service Specialist