Ross Miller
Milwaukee
Summary
Developed critical technical skills in fast-paced, IT-focused environment, excelling in programming and system troubleshooting. Demonstrates strong analytical thinking and effective collaboration, aiming to transition into new field. Seeks to apply these valuable skills to drive success in diverse professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computer Support Specialist
Kohl's
Milwaukee
05.2025 - Current
- Provided advanced technical support as part of the Level 3 IT support team, resolving complex hardware, software, and networking issues for end users across corporate departments.
- Utilized ServiceNow to manage and troubleshoot high-priority incident tickets, ensuring timely resolution and documentation of root causes.
- Performed SCCM imaging and deployment of Windows-based systems and managed macOS provisioning for new and existing devices.
IT Intern
ICM Corporation
03.2024 - 05.2025
- Provide IT support for over 100 employees, ensuring efficient operation of IT systems
- Administer Microsoft Azure and Office 365 environments, including user account management and permissions
- Manage Active Directory, handling username/password creation and account maintenance
- Troubleshoot and repair printers and computers, minimizing downtime and improving productivity
Inventory Management/Automation Specialist
Otto Environmental
06.2023 - 02.2024
- Utilized SOS Inventory to monitor and manage inventory levels, ensuring accuracy and timely updates
- Automated data synchronization between website and QuickBooks Online using Zapier, improving tax record management
- Collaborated with accountants to verify inventory amounts and resolve discrepancies
Front Desk Assistant
North Central HIDTA
09.2022 - 06.2023
- Formatted Excel reports for agents, enhancing data presentation and accessibility
- Managed packaging and shipping of crime lab results to various departments, ensuring accurate and timely delivery
- Coordinated with agents from multiple departments to facilitate smooth operations and information flow
Education
BBA - Information Technology Management
University of Wisconsin-Milwaukee
Milwaukee 05.2025
Skills
- Technical Support
- Active Directory Management
- Computer and Printer Troubleshooting
- Automation Tools (Zapierai)
- C#, SQL and R
- SCCM Imaging
- Office 365/Azure management
- Network Operations
Certification
- Java level 1 certificate
- SOS Inventory training certificate
- SERV safe Restaurant Management certificate
Timeline
Computer Support Specialist
Kohl's
05.2025 - Current
IT Intern
ICM Corporation
03.2024 - 05.2025
Inventory Management/Automation Specialist
Otto Environmental
06.2023 - 02.2024
Front Desk Assistant
North Central HIDTA
09.2022 - 06.2023
BBA - Information Technology Management
University of Wisconsin-Milwaukee