Shamire DeVine
Riverdale,GA
Summary
Highly skilled and customer-focused computer support specialist with six years of experience in providing top-notch technical support and excellent customer service. Proficient in troubleshooting and resolving software and hardware issues, and adept at communicating complex technical concepts to non-technical users.
Provided friendly and professional customer service to users, demonstrating patience and empathy when explaining technical concepts. Received multiple customer service awards for exceeding expectations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Support Specialist
Osmose Utility Services
Peachtree City, GA
07.2021 - Current
- Provided technical support to over 500 users in a Windows environment
- Troubleshot and resolved hardware and software issues, reducing downtime by 4%
- Maintained and updated inventory of computer equipment, ensuring timely replacements and upgrades
- Collaborated with other departments to ensure seamless integration of new technologies
- Developed and implemented preventive maintenance procedures.
- Resolved computer and system networking problems to maintain user productivity.
- Monitored system performance to identify potential issues.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
Desktop Support Specialist
Hunter Technical Service
Remote, GA
04.2020 - 06.2021
- Researched and identified solutions to technical problems.
- Assisted in the development of system security protocols.
- Configured and tested new software and hardware.
- Learned and implemented new software testing procedures.
- Proficient in Microsoft Office Suite, Windows and Mac OS X operating systems, Active Directory, and networking protocols such as TCP/IP and DNS.
Network Administrator
Certified Finishes
Midtown, GA
11.2018 - 03.2020
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Maximized system availability through development and testing of contingency plans.
- Identified and immediately resolved issues with network devices.
- Implemented and maintained virtual private networks
- Researched and recommended new technologies and strategies for improving system performance
Technical Support Specialist
Insight Global
Sandy Springs, GA
05.2017 - 10.2018
- Managed high levels of call flow and responded to POS technical support needs.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved 30 technical support inquiries per day.
- Recorded and maintained relevant notes for each client and work order.
Education
Bachelor of Science - Communications Technologies
Georgia Institute of Technology
Atlanta, GA04.2018
Skills
- Customer service expert
- Desktop support
- Technical issues analysis
- Application support
- Maintenance and Repair
- Planning and Coordination
- Technical documents comprehension
Certification
Networking Foundations: IP Addressing, Local Area Networks (LANs)
Adobe XD Essential Training: Design, Adobe XD for Designers
Succeeding in Web Development: Full Stack and Front End
Cisco ICND2 Cert Prep
Timeline
Computer Support Specialist
Osmose Utility Services
07.2021 - Current
Desktop Support Specialist
Hunter Technical Service
04.2020 - 06.2021
Network Administrator
Certified Finishes
11.2018 - 03.2020
Technical Support Specialist
Insight Global
05.2017 - 10.2018
Bachelor of Science - Communications Technologies
Georgia Institute of Technology
Networking Foundations: IP Addressing, Local Area Networks (LANs)
Adobe XD Essential Training: Design, Adobe XD for Designers
Succeeding in Web Development: Full Stack and Front End
Cisco ICND2 Cert Prep
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