Daviana Peralta
Phoenix,Arizona
Summary
Seasoned Senior Computer Support Specialist with a proven track record at U-Haul International, adept in problem-solving and staff training. Excels in customer service, showcasing adaptability and technical expertise. Demonstrated success in enhancing system efficiency and user satisfaction, leveraging active listening and software troubleshooting skills to exceed operational goals.
Overview
5
5
years of professional experience
Work History
Senior Computer Support Specialist
U-Haul International
Phoenix, AZ
05.2022 - Current
- Provided technical assistance to users by phone and chat systems.
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques, and providing positive customer service and support.
- Trained staff members in various areas to prepare them for the field.
- Supervised and directed workers engaged in installation of data communication equipment, and software troubleshooting, and assisted with de-escalating calls/chats.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and configured computers, software, systems, and networks, all within the WebSelfStorage program.
- Diagnosed and resolved hardware and software faults with desktop computers and the WebSelfStorage program. WebSelfStorage program.
- Tested new software releases prior to installation in order to ensure compatibility with existing systems.
- Ensured compliance with Department policies, relevant laws regarding data privacy, and workplace policy and procedures.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Maintained positive working relationship with fellow staff and management.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Collected, analyzed and reported on data for use in operational planning.
- Maintained an audit trail and statistical records of problems and conditions reported by clients.
Youth Development Specialist
Boys and Girls Club
Phoenix, AZ
10.2019 - 05.2022
- Provided guidance and support to young people in developing life skills.
- Developed educational materials tailored specifically towards target population's needs.
- Maintained accurate records of program participants' progress.
- Engaged in regular communication with parents and guardians to ensure their involvement in the program's activities.
- Facilitated group activities and workshops on topics such as career planning, conflict resolution, and college preparation.
- Participated in meetings with local government agencies regarding funding opportunities for youth programs.
- Encouraged a safe environment by implementing behavioral expectations and providing appropriate supervision during all activities.
Education
High School Diploma -
Gateway Early College Highscool
05-2019
Skills
- Active listening
- Adaptability and flexibility
- Multitasking
- Staff education and training
- Interpersonal skills
- Tracking and documentation
- Customer service expert
- Excellent communication
- Problem-solving abilities
- Time management
Affiliations
- Love to spend time with my family take them out to new places and participate in activities.
Languages
English
Professional
Spanish
Elementary
Accomplishments
- Earned a Leadership Role in less than 10 months of initial hire. It takes 2 years or more to enter into this role.
References
References available upon request.
Timeline
Senior Computer Support Specialist
U-Haul International
05.2022 - Current
Youth Development Specialist
Boys and Girls Club
10.2019 - 05.2022
High School Diploma -
Gateway Early College Highscool
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