Danny Bradford
Aubrey,Texas
Summary
Dynamic U.S. Army veteran with over six years of specialized experience in information technology, demonstrating a strong ability to evaluate delegation potential across multiple organizations while consistently achieving results in high-pressure environments. Proficient in computer repair with a focus on hardware, alongside expertise in troubleshooting and resolving complex network and software issues. Versatile Technical Support Representative adept at providing clients with clear, actionable guidance that enhances user experience. Committed to positively influencing customer interactions and engineering initiatives for supported products, ensuring optimal performance and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Computer Support Specialist
IQV
09.2024 - 03.2025
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Analyzed system performance and implemented improvements to enhance user experience and operational efficiency.
- Conducted training sessions for staff on new technologies and software applications, increasing overall proficiency.
- Collaborated with cross-functional teams to identify and resolve complex technical challenges effectively.
- Developed troubleshooting guides and documentation to streamline support processes and improve knowledge sharing.
- Managed inventory of IT equipment, ensuring optimal resource allocation and minimizing downtime during repairs.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
IT Specialist
Matrix Contracting Services
09.2023 - 03.2024
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods
Help Desk Team Lead
US Army
01.2021 - 07.2023
- Led in the implementation of an efficient work environment by distributing and enforcing Standard Operating Procedures across eight companies within the organization.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Conducted security audits to identify vulnerabilities.
- Trained four employees in the efficient use of the BMC Remedy ticketing system reducing interrupted work flow by 50%.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cybersecurity Student
Washington Vets to Tech
01.2023 - 05.2023
- Understand the roles government agencies (NIST, DHS, etc.), have in the overall process of cyber planning & implementation
- Successfully collaborated with government agencies to acquire and analyze real-time data from various systems across Washington State for accurate insights and decision-making
- Explain and apply cybersecurity concepts of Cryptography, Public Key Infrastructure, Cloud, Virtualization, Wireless Security, Incident Response/Recovery, and Forensics
- Network and host security monitoring, security analysis practices, signature, reputation and anomaly-based threat detection, and threat intelligence.
Help Desk Supervisor
United States Army
01.2019 - 01.2021
- Maintained, processed, and troubleshoot military computer systems and operations as an Information Technology Specialist
- Effectively handled confidential information and demonstrated a strong combination of technical skills as well as an aptitude for programming and computer languages
- Responsible for the installation and configuration of organization's hardware and software systems to support daily operations
- Managed Active Directory for 700 employees within the organization, ensuring proper storage and delegation of devices to the relevant users and groups within the network.
Information Technology Specialist
United States Army
01.2017 - 01.2019
- Supervise, install, operate, and perform unit-level maintenance on multi-functional/multi-user information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities
- Troubleshoot automation equipment and systems to the level of proficiency required to isolate malfunctions to specific hardware or software
- Demonstrated technical proficiency by modifying existing application packages through the use of application and operating system software, combined with appropriate computer language commands and files
- Successfully designed and implemented a LAN network utilizing routers, switches, and CAT5 cable, providing a minimum capacity for 15 users and ensuring seamless connectivity.
Education
Certification In Computer Science: Cybersecurity -
Saint Martin's University
Lacey, WA05-2015
Associate of Applied Science - Information Technology
Collin College
McKinney, TXSkills
- Leadership
- Secret Clearance
- Active Directory
- Routers, Switches, and Firewalls
- Effective Communication
- Network Analyzer
- Discharge Planning
- Critical Thinking
- Network Administration
- Technical reporting
- Software installation
- Remote support
- Printer setup
- Mobile device support
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
CompTIA Security+
Timeline
Computer Support Specialist
IQV
09.2024 - 03.2025
IT Specialist
Matrix Contracting Services
09.2023 - 03.2024
Cybersecurity Student
Washington Vets to Tech
01.2023 - 05.2023
Help Desk Team Lead
US Army
01.2021 - 07.2023
Help Desk Supervisor
United States Army
01.2019 - 01.2021
Information Technology Specialist
United States Army
01.2017 - 01.2019
Certification In Computer Science: Cybersecurity -
Saint Martin's University
Associate of Applied Science - Information Technology
Collin College