Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jarom Rogers

Scottsdale,AZ

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Andaz Scottsdale
Scottsdale, AZ
10.2024 - Current
  • Addressed customer needs in a timely manner.
  • Verified accuracy of room rates and other charges during check-in process.
  • Assisted with luggage handling for incoming guests.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Processed payments accurately and efficiently.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Front Desk Agent

Montage Big SKY
Big Sky, MT
02.2022 - 06.2024
  • Assisted with luggage handling for incoming guests.
  • Maintained cleanliness of lobby area at all times.
  • Processed payments accurately and efficiently.
  • Kept accurate records of guest transactions.
  • Addressed customer needs in a timely manner.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.

Education

High School Diploma -

Belgrade Highschool
Belgrade, MT
06-2023

Skills

  • Customer service
  • Payment processing
  • Check-in procedures
  • Reservation management
  • Guest relations
  • Conflict resolution

Hobbies

  • Fashion

Timeline

Front Desk Agent

Andaz Scottsdale
10.2024 - Current

Front Desk Agent

Montage Big SKY
02.2022 - 06.2024

High School Diploma -

Belgrade Highschool

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Jarom Rogers