Jaron Irons
2194 Forest Oak Dr
Summary
Dynamic Pre-owned Manager at Great Lakes Honda with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in inventory management and conflict resolution, I successfully implemented training programs and strategic plans that boosted team performance and reduced operational costs by renegotiating vendor contracts.
Overview
20
20
years of professional experience
Work History
Pre-owned Manager
Great Lakes Honda
Akron, OH
03.2006 - 02.2026
- Led team meetings to align operational goals and improve service delivery standards.
- Developed training programs for new staff, enhancing onboarding efficiency and knowledge retention.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Implemented customer feedback systems to enhance service quality and satisfaction levels.
- Oversaw daily operations to ensure compliance with safety regulations and company policies.
- Analyzed sales reports to identify trends, informing strategic decision-making for inventory purchases.
- Coordinated with marketing teams to execute promotional campaigns, boosting dealership visibility and engagement.
- Mentored junior managers in leadership practices, fostering a collaborative work environment and team development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Lima Senior High
Lima, OH05-1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Operations management
- Project management
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Business administration
- Negotiation
- Product management
- Budget control
- Financial management
- Expense tracking
- Brand management
- Salesforce management
- Clear communication
- Safety procedures
- Work prioritization
- Inventory management
- Vendor management
- Regulatory compliance
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Good judgment
Additional Information
I have worked with vauto,accu-trade,carfax, and CDK.
Timeline
Pre-owned Manager
Great Lakes Honda
03.2006 - 02.2026
High School Diploma -
Lima Senior High