Results-driven professional with extensive experience in team leadership and operational management. Known for exceptional problem-solving and time management skills, consistently achieving high standards of quality and safety while fostering strong relationships with both team members and customers.
Overview
7
7
years of professional experience
Work History
Manager
Americas’s Elite Vending Team
South Bend, IN
07.2025 - Current
Led a team of staff in daily operations, ensuring adherence to safety and quality standards.
Trained new employees on operational procedures, promoting a culture of excellence and efficiency.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Managed and motivated employees to be productive and engaged in work.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Lead Bartender
Big H Sports Bar
Marion, IN
04.2019 - Current
Trained and mentored junior bartenders on drink preparation and customer service standards.
Developed new cocktail recipes to enhance menu offerings and improve customer satisfaction.
Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Oversaw daily bar operations, maintaining compliance with health and safety regulations.
Collaborated with management to create promotional events that increased foot traffic and sales.
Cultivated relationships with regular patrons to enhance loyalty and repeat business.
Production Worker
Cafe Valley Bakery Inc
Marion, IN
03.2024 - 02.2025
Operated production machinery to ensure consistent output of baked goods.
Monitored quality control processes to maintain product standards and safety compliance.
Collaborated with team members to streamline workflows and optimize production efficiency.
Trained new employees on operational procedures and safety protocols.