Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

JARRED ALDI

Johnstown

Summary

Hard-working professional with a Bachelor Degree in Entertainment Business, and 20+ years of work experience, aiming to leverage academic experience and a proven knowledge of conflict resolution, employee growth, and customer satisfaction to successfully help a company and employees achieve its goals and succeed.

Educated in Entertain Business with course emphasis in graphic design with strong background in marketing. Skilled in creating compelling visual content that drives engagement and brand recognition. Known for effective team collaboration and adaptability in dynamic environments. Proficient in Adobe Creative Suite, brand development, and digital media. Reliable, results-driven, and consistently meets project goals.

Overview

10
10
years of professional experience

Work History

Delivery Driver

DoorDash
01.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Customer Route Specialist

CINTAS, Professional Uniform and Facility Services
12.2023 - 01.2025
  • Collaborated closely with sales representatives to coordinate special deliveries or pickups aligned with promotional campaigns.
  • Implemented contingency plans for unexpected events such as traffic accidents or road closures to minimize impact on delivery schedules.
  • Handled delicate or high-value items with care during transportation to ensure no damage or loss occurred during transit.
  • Provided excellent customer service, resolving complaints and answering inquiries in a professional manner.

Inbound Call Center Supervisor

Miracle Ear
03.2021 - 07.2023
  • Interview and hire new call center agents in order to fill staffing requirements.
  • Recommend or implement measures to motivate employees and to improve production methods and employee performance.
  • Coach employees weekly to improve department KPI's and ensure employees growth.
  • Confer with management to develop methods and procedures to increase sales.
  • Calculate, review, and submit monthly bonuses for employees.

Customer Relations Agent

Miracle Ear
08.2018 - 03.2021
  • Contact customers by telephone in order to solicit sales for goods or services, or to inquire about previous experiences.
  • Confirm appointments and secure third party to increase sales.
  • Process and complete Marketing Leads to book and obtain new customers.

Front End Supervisor

Price Chopper
09.2017 - 06.2019
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Direct and supervise employees engaged in sales, reconciling cash receipts, or in performing services for customers.
  • Instruct staff on how to handle difficult and complicated sales.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Return Processor/Trainer

DHL
05.2015 - 10.2016
  • Conduct employee training in equipment operations or work and safety procedures.
  • Confer with management or subordinates to resolve worker problems, complaints, or grievances.
  • Process and sort returned products to the proper areas, while following all safety and health regulations.

Education

Bachelor of Science (B.S.) - Entertainment Business

Full Sail University
Orlando, FL
06.2020

Associate in Science (A.S.) - General Studies

Fulton Montgomery Community College
Johnstown, NY
05.2005

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Branding and identity
  • Quality assurance
  • Logo creation
  • Coaching and mentoring
  • Staff motivation
  • Problem-solving skills
  • Adobe creative suite
  • Excel
  • Layout design

Affiliations

Adjudicator for Proctors Theater's High School Musical Theater Awards.

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Delivery Driver

DoorDash
01.2025 - Current

Customer Route Specialist

CINTAS, Professional Uniform and Facility Services
12.2023 - 01.2025

Inbound Call Center Supervisor

Miracle Ear
03.2021 - 07.2023

Customer Relations Agent

Miracle Ear
08.2018 - 03.2021

Front End Supervisor

Price Chopper
09.2017 - 06.2019

Return Processor/Trainer

DHL
05.2015 - 10.2016

Bachelor of Science (B.S.) - Entertainment Business

Full Sail University

Associate in Science (A.S.) - General Studies

Fulton Montgomery Community College

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