Jarred Johnson
The Colony,Texas
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
FedEx Ground Driver and Instructor
Fed Ex Ground
11.2015 - Current
- Continuously sought opportunities for personal growth within company through cross-training initiatives or additional responsibilities.
- Completed all required paperwork accurately and promptly after each delivery to maintain up-to-date records.
- Adapted quickly to unexpected changes in schedules or routes due to traffic or other factors.
- Assisted with loading and unloading trucks at warehouse when necessary to expedite delivery process.
- Conducted thorough vehicle inspections before each shift, ensuring proper maintenance and safety compliance.
- Trained new drivers on company procedures, safe driving practices, and efficient route planning techniques.
- Fostered positive working relationships with regular customers.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
Premises Technician
AT&T Bell South
09.2015 - 10.2018
- Install Telecommunications, Internet, TV, and VOIP, for residential and business customers
- Sales, Customer Service
- Resolved an average of 10 technical inquiries each day
- Calibrated and monitored devices following installation
- Programmed and troubleshot devices following installation
- Recommended system-level hardware and software installations
- Ran cables and connected receivers
- Repaired malfunctioning system components
- Determined the best location for customer satellites
- Delivered and set up computers, copiers and other ESI-related equipment
- Diagnosed and repaired hardware, software and system issues
- Positioned and terminated cables, wires and strapping
- Fed cables through access holes, roof spaces and cavity walls.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Senior Logistics Manager
TONI&GUY Hairdressing Academy
08.2006 - 09.2015
- Everyday I Work with No Supervision and handle my job Duties with Extreme Responsibility
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Coordinated rush orders and order changes
- Resolved problems for customers, warehouses and carriers
- Acted as a liaison between logistics, carriers and customers
- Coordinated returns between origin and interim transportation departments
- Produced bills of lading and updated shipment status information
- Monitored shipments to guarantee on-time delivery
- Completed all necessary customs documents and other paperwork.
Customer Service Representative
Home Depot
08.2004 - 01.2006
- Receiving Inventory for A High Market Company
- Loading and Unloading Trucks
- Taking Inventory on All Items
- Earned management trust by serving as key holder, responsibly opening and closing store
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Customer Service Rep
Aegis Com
01.1999 - 01.2001
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate fashion
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Customer Service Representative
CEC Enterprise
03.1998 - 08.1999
- Receive incoming customer service calls on multi-line phone
- Handle customer complaints and general customer inquiries
- Perform various duties when necessary.
Education
Chemical Degree Diploma -
U.S. Army Chemical School FT. Leonard Wood
Ft. Leonard Wood01.2004
High School Diploma -
Union Bower High School
Irving, Texas01.1997
Skills
- Experienced Customer Service
- Customer service-oriented
- Detail-oriented
- Supervisory experience
Certification
Chemical Hazards Degree
Timeline
FedEx Ground Driver and Instructor
Fed Ex Ground
11.2015 - Current
Premises Technician
AT&T Bell South
09.2015 - 10.2018
Senior Logistics Manager
TONI&GUY Hairdressing Academy
08.2006 - 09.2015
Customer Service Representative
Home Depot
08.2004 - 01.2006
Customer Service Rep
Aegis Com
01.1999 - 01.2001
Customer Service Representative
CEC Enterprise
03.1998 - 08.1999
Chemical Degree Diploma -
U.S. Army Chemical School FT. Leonard Wood
High School Diploma -
Union Bower High School