Jarred Minter
Frontier Airlines
Cincinnati,OH
12
years of professional experience
10 year aviation professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Work History
Flight Attendant
4 Years 10 Months- Follows all Federal Aviation Regulations as required as well as all established Frontier Airlines policies and procedures
- Initializes and conducts emergency evacuation of the cabin if necessary
- Conducts preflight safety check of cabin emergency equipment
- Ensures proper loading and storage of carry-on luggage prior to and during the flight
- Ensures cabin safety and security during all phases of flight, including boarding and deplaning
- Prepares and secures doors and announces departure/arrival information to passengers over the PA system
- Provides instruction and demonstration of onboard safety features
- Sets up galley, checks supplies, stows beverage, and snack carts, and verifies the count
- Sells snacks and/or beverages (including alcohol), collects and stows all beverage and snack service items inflight and prior to landing, and informs passengers of all onboard products
- Provides emergency medical assistance (e.g., performing CPR and basic first aid)
- Projects and maintains a positive attitude and composure at all times
- Performs tasks that require frequent walking, bending to ankle level, reaching above shoulder level, and reaching inside overhead bins to retrieve or store items
- Be dependable and committed to completing work assignments per Frontier Airlines policies
- Maintains professional appearance and compliance with uniform and appearance guidelines while in public view (e.g. during commute, pre-flight activities, and flight operations)
- Participates and complies with all DOT, FAA, and Frontier Airlines’ regulations regarding drug and alcohol compliance of safety-sensitive transportation employees
- Other duties as required
Crew Scheduler
9 Months- Scheduled crewmembers in compliance with departmental SOPs and FAR's.
- Managed operational disruptions and solved them in a proactive manner.
- Provided reporting on daily schedules and department status.
- Ensured effective utilization of crewmembers
- Demonstrated expected behavior as well as the ability to remain calm and even-tempered during stressful situations. Maintained a “customer friendly” attitude when communicating with crewmembers and other company personnel.
- Completion of daily shift responsibilities.
- Participation and successful completion of the Department training program.
- Coordinated with all necessary departments to assist in the successful completion of recovery plans.
- Ability to understand and work at an abstract level, and utilize technology as a tool to solve complex scheduling problems.
- Ensured crewmember placement for all flights while maintaining an internal customer approach toward crewmembers
- Booked, monitored, and canceled travel, hotels, and ground transportation based on company needs, while monitoring and mitigating travel costs for the utmost utility.
Logistical Specialist
11 Months- Designed and implemented techniques to reduce time and costs required to obtain and move goods.
- Obtained and coordinated materials required to meet contract objectives.
- Worked with vendors to obtain optimal prices and delivery schedules.
- Provided fast, efficient, and safe delivery services for Amazon.
- Executed and maintained great customer services and interactions with Amazon customers and the public in a professional and positive manner.
- Maintained a safety-first mindset and caring deeply about customer expectations and satisfaction.
- Maintained safe but efficient driving practices and techniques on the road.
- Met strict time guidelines and target numbers on a daily basis with ever-changing conditions.
- Interacted with customers to the Amazon standard and fulfill any needs.
- Loaded, unloaded, moved, and sorted materials to keep items flowing to the correct locations.
Supervisor
1 Year 7 Months- Supervised operations for the United Airlines account out of the Cincinnati/Northern International Airport.
- Complied with company policies, objectives, and communication goals.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Established and enforced clear goals to keep employees working collaboratively.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Identified and corrected performance and personnel issues to reduce impact to operational needs and goals.
- Monitored equipment, checked supplies, and coordinated manpower to meet expected demand.
- Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in the field.
- Consistently delivered the highest possible level of customer service at all times.
- Responsible for and ensured the airline product is delivered consistently to demanding service level standards and on-time performance targets to our customer, United Airlines.
- Pro-active in all areas by forward planning and taking responsibility for the job at hand
- Ensured the safe and correct control of all resources within the operation, including ramp, ticket counter, gates, bag room, and SOC.
- Complied with all Airlines Ground Handling Regulations
- Actively gave support, guidance and encouragement to colleagues and subordinates
- Fully complied with the Health & Safety Act when carrying out your duties, ensuring safety is never compromised
- Promote a professional image at all times applying the Company Uniform Standards
- Thoroughly followed all processes involved in Triple A Regulations
- Provided full compliance and implementation at all times of the following: Airline Handling Manuals, Airports Disruption Management Policy, Customer Service Promise, Communications Promise
- Safeguarded the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy
- Processed any questions, queries or grievances in a professional and confident way.
Corporate Instructor and Auditor
1 Year 8 Months- Created and improved training program effectiveness while monitoring, evaluating and recording initiatives to deliver management feedback for corrective action planning.
- Trained new technical trainers to promote consistency in customer service and quality.
- Facilitated initial and recurrent training in all areas mentioned above system-wide.
- Helped open and develop multiple stations for better performance and optimization.
- Co-developed on-the-job training programs to reduce training time from six weeks to three weeks.
- Evaluated and supervised customer service and ramp procedures safety and compliance.
- Audited station records; identify discrepancies, errors and scheduled corrective action and training.
- Developed skill-specific training programs to promote employee development.
- Developed complete training programs and led training using expert learning techniques.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Scheduled training sessions based on availability of classrooms, equipment and instructors.
- Administered course content, schedules and attendance utilizing learning management system (LMS).
- Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
- Conducted follow-up and compliance audits to ensure process improvement and corrective/preventive action implementation and effectiveness.
- Assisted the department in the achievement of corporate and departmental goals and improve the overall product.
- Acted as a committee member for various departmental and company meetings.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Documented training activities and changes to analyze program effectiveness.
Dispatcher-Feeders Department
2 Years- Accurately and efficiently responded to over 300 daily requests.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Kept detailed and updated records of calls in physical and electronic databases.
- Tracked all changes in the computer system to keep records current and accurate.
- Ensured that trailers were unloaded and positioned to the correct loading bays and docks for maximal on-time performance.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Intern
2 Months- Completed assigned duties and consistently produced a high volume of work to support daily business needs.
- Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
- Discussed performance-based objectives with department managers to determine contributory value of office programs.
- Transcribed detailed notes during client business meetings to distribute to the department.
- Assisted researchers with investigations and literature reviews to support neglected initiatives.
- Coordinated staff travel arrangements and prepared itineraries.
- Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed.
Education
- Mass Communications
- Minor in Psychology and Sociology
- Football Team Letterman and Member
- Dean's List Fall 2012 and Spring 2013
- Completed continuing education in Communications
Associate of Arts - Communications And Psychology
Football Team Letterman and Member
Skills
Federal Aviation Regulations
Interpersonal Communications
Customer Service
Brand Promotion
Team Oversight
Networking
Public Interaction
Integrity
Staff Management
Training Materials
Audit Reports
External Auditing
Conflict Resolution
Training
Safety
and Development
Scheduling
Reservations
Relationship Management
Timeline
Flight Attendant
Frontier Airlines
08.2021 - CurrentRead More
Crew Scheduler
Air Transport International
10.2020 - 07.2021Read More
Logistical Specialist
Unbound Holdings
11.2019 - 10.2020Read More
Supervisor
Menzies Aviation
03.2018 - 10.2019Read More
Corporate Instructor and Auditor
Trego/Dugan Aviation
06.2016 - 02.2018Read More
Dispatcher-Feeders Department
UPS
05.2014 - 05.2016Read More
Intern
Allstate Corp
05.2014 - 07.2014Read More
Rochester Community And Technical College
Associate of Arts from Communications And Psychology
Read More
Tennessee State University
from Mass Communications
Read More