Anaya Mccain
Houston,TX
Summary
Highly motivated in detail oriented, professional with over three years of experience and customer service across diverse industries. Adept managing high stress situations with a calm demeanor. Proven track record and providing expectational service improving customer satisfaction in building strong client relationships. Skilled and remote, communication time management and adapting quickly to new technologies and environments. Seeking a work from home customer service role to leverage my skills and delivering expectational support and solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Flight Attendant
Mesa Airlines
03.2024 - 08.2024
- Delivered high-quality customer service to passengers on domestic and international flights ensuring a positive travel experience.
- Handle passenger inquiries and resolve conflicts with empathy and professionalism enhancing overall customer satisfaction.
- Maintained a calm and controlled demeanor during emergencies effectively, implementing safety procedures in assisting passengers.
Customer Service Associate
Unique
06.2021 - 08.2022
- Provided personalized customer support to families with autistic children, demonstrating strong, communication and problem-solving skills.
- Address and resolve customer concerns in a timely manner, showing a high-level of satisfaction and trust.
- Develop strong relationships with clients by offering, compassionate and attentive service resulting and repeat business and positive feedback.
Attractions Operator
American Dream Mall
07.2019 - 04.2021
- Operated and manage various attractions in a busy indoor amusement park and ensuring a safe enjoyable experience for guest.
- Responded promptly to discuss inquiries and resolve issues efficiently maintaining a positive customer experience.
- Utilize strong attention to detail and multitasking abilities to monitor ride safety and guest compliance with Park rules.
Delivery Driver Assistant
UPS
10.2020 - 01.2021
- Assisted in delivery and logistics process providing excellent customer service by showing timely and accurate deliveries.
- Handle customer, interactions, professionally, addressing questions and concerns about delivery schedules, and package handling.
Cashier
Burger King
05.2017 - 06.2018
- Manage front-end and drive-thru operations, providing fast and friendly service customers and a high paced environment.
- Resolve customer complaints and process transactions accurately contributed to a soft and efficient customer service.
Education
East Orange Campus High School
East Orange, NJ06.2019
Skills
- Passenger Assistance
- Baggage handling
- Food and Beverage Service
- Cultural Sensitivity
- Special Needs Support
- Strong Work Ethic
- Customer Service
- Guest Services
- Problem-solving
- Remote communication
- Time management
- Federal aviation regulations
Certification
- Licensed flight attendant -April 2024 to present
Timeline
Regional Flight Attendant
Mesa Airlines
03.2024 - 08.2024
Customer Service Associate
Unique
06.2021 - 08.2022
Delivery Driver Assistant
UPS
10.2020 - 01.2021
Attractions Operator
American Dream Mall
07.2019 - 04.2021
Cashier
Burger King
05.2017 - 06.2018
East Orange Campus High School