Ashley Rice
Orangeburg,SC
Summary
Proven achiever with a track record of delivering exceptional customer service, evidenced by a 95% NPS score at Mesa Airlines. Skilled in passenger assistance and maintaining operational standards, I excel in fast-paced environments, demonstrating cultural sensitivity and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Regional Flight Attendant
Mesa Airlines
Washington, DC
01.2024 - Current
- 95% customers service NPS scores with United on United Express flights
- Assisted passengers with special needs or medical conditions, ensuring their comfort during flights.
- Managed inventory of onboard supplies, ensuring adequate stock levels for uninterrupted service delivery during flights.
- Contributed to the achievement of company performance goals through consistent adherence to operational standards and protocols.
- Supported fellow crew members in managing challenging situations involving unruly or intoxicated passengers, maintaining order within the cabin area.
Sales Associate
Empire Beauty
Orangeburg, SC
05.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Real Estate Assistant
Remax Real Estate
Orangeburg, SC
07.2019 - 09.2023
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Maintained and submitted monthly statistical reports to department managers with Software.
- Managed a high volume of daily redemptions, consistently meeting deadlines and maintaining accuracy.
- Fostered a positive work environment by collaborating effectively with team members and sharing knowledge to improve overall departmental performance.
- Provided exceptional customer service, addressing client inquiries regarding redemption policies and procedures.
- Worked well in a team setting, providing support and guidance.
Education
Health Education
Ocsd5 High School For Health Professions
Orangeburg, SC06.2020
Skills
- Passenger Assistance
- Baggage handling
- Food and Beverage Service
- Cultural Sensitivity
Timeline
Regional Flight Attendant
Mesa Airlines
01.2024 - Current
Sales Associate
Empire Beauty
05.2023 - 12.2023
Real Estate Assistant
Remax Real Estate
07.2019 - 09.2023
Health Education
Ocsd5 High School For Health Professions