TANYA MUNOZ
Brooklyn,NY
Summary
Energetic and reliable Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Regional Flight Attendant
GoJet Airlines
09.2023 - Current
- Served as a Solo flight attendant overseeing the safety and care for a 50 passenger aircraft.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats in a timely manner.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Offered personalized assistance to children, elderly and passengers with special needs.
Paralegal Assistant
American Red Cross Greater New York
07.2023 - Current
- Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
- Prepared legal briefs, motions, and pleadings.
- Interviewed clients to gather and track case information.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Talent Acquisition Specialist
Allegiant Home Care
04.2022 - 06.2023
- Sourced and screened candidates for several roles within the company and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
Case Aide
Coalition For Hispanic Family Services
06.2021 - 04.2022
- Provide administrative support for caseworkers by partnering with schools and doctor’s offices to obtain reports and keep confidential casefiles up to date
- Developed and maintained accurate records of programs and services.
- Facilitated communication between clients and other service providers.
Senior Enrollment Specialist
CVScaremark
06.2013 - 11.2020
- Maintained enrollment data in eligibility system to ensure compliance with CMS guidance requirement
- Acted as a client facing eligibility data subject matter expert
- Inputting of data configuration parameters within claims processing system as well as researching and consulting to improve eligibilty data integrity and ensure excellent service delivery
Education
Associate of General Studies -
Dallas College
Dallas, TX05.2013
Skills
- Bilingual- Spanish
- Customer Service
- Passenger Care
- Airline Operations
- Pre-Flight Briefings
- Crew and Passenger Safety
- Flight Management
- Crew Coordination
- Regulatory Compliance
- Public Speaking
- Food and Beverage Service
- CPR and First Aid
- Emergency Situations Management
- FAA Regulations
Timeline
Regional Flight Attendant
GoJet Airlines
09.2023 - Current
Paralegal Assistant
American Red Cross Greater New York
07.2023 - Current
Talent Acquisition Specialist
Allegiant Home Care
04.2022 - 06.2023
Case Aide
Coalition For Hispanic Family Services
06.2021 - 04.2022
Senior Enrollment Specialist
CVScaremark
06.2013 - 11.2020
Associate of General Studies -
Dallas College
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