JARRED SMITH
WINSTON SALEM
Summary
I graduated from the University of North Carolina at Charlotte in May of 2025 with my Bachelors of Science degree in Health informatics and Information Technology with 3 years of experience in optimizing operational efficiency and enhancing customer satisfaction. I am motivated and detail-oriented with a strong foundation in healthcare systems, data management, statistics and Excel data. I am skilled in bridging the gap between clinical practice and information technology to improve patient outcomes, streamline workflows, and support evidence-based decision-making. I am proficient in electronic health records (EHR), data analysis, health data privacy and security, and healthcare interoperability standards. I am eager to contribute technical expertise and a passion for innovation in a healthcare environment committed to digital transformation and quality care delivery. I am committed to leveraging problem-solving and analytical thinking to drive improvements in health systems and information technology and I am experienced with coordinating and managing service operations to ensure optimal performance.
Overview
4
4
years of professional experience
Work History
Patient Service Coordinator 3
Novant Health, Inc
Winston-Salem, NC
12.2025 - Current
- Coordinate patient scheduling and appointment management to optimize service delivery.
- Facilitate communication between healthcare providers and patients, enhancing care coordination.
- Develop and maintained comprehensive patient records using electronic health record systems.
- Streamline administrative processes, improving response times for patient inquiries and requests.
- Monitor service metrics to identify areas for process improvement and enhanced patient satisfaction.
- Assess customer needs and developed solutions to meet needs.
- Proficient in EPIC and ONBASE system.
Patient Access Representative
Carolina Homes Partners
Greensboro, NC
05.2023 - 09.2025
- Served as the first point of contact for clients, providing a warm, professional, and empathetic experience for every individual.
- Scheduled appointments accurately and efficiently, managing multiple calendars and ensuring all client needs and preferences were prioritized.
- Verified client information prior to appointments, confirming accuracy and completeness to support seamless scheduling and service delivery.
- Clearly communicated next steps to clients, ensuring they were informed and prepared for their upcoming services or appointments.
- Maintained consistent communication with clients to confirm, reschedule, or update appointments as needed, minimizing cancellations and no-shows.
- Built positive, trusting relationships with clients through respectful, patient, and attentive interactions.
- Demonstrated strong attention to detail while balancing administrative tasks in a high-volume environment.
- Collaborated with internal team members to ensure proper documentation, follow-up, and support for each client interaction.
- Utilized customer relationship management (CRM) or scheduling systems to track appointment data and client communications accurately.
- Adapted quickly to changes in scheduling or client needs, using problem-solving skills to maintain service quality and workflow efficiency.
Package Handler
Amazon
Charlotte
06.2023 - 04.2025
- Streamlined package sorting processes, enhancing efficiency and achieving faster delivery times, resulting in improved customer satisfaction.
- Coordinated with team members to ensure optimal workflow, fostering a supportive environment and minimizing operational delays.
- Monitored package handling metrics to identify bottlenecks, implementing corrective measures that led to noticeable gains in productivity.
In Store Shopper
Walmart
Greensboro, NC
05.2022 - 08.2022
- Streamlined order picking processes, leading to quicker fulfillment times and enhanced customer satisfaction.
- Coordinated with team members to ensure accurate inventory levels, contributing to a noticeable reduction in stock discrepancies.
- Trained new staff on best practices for customer service, fostering a positive and efficient shopping environment.
Education
Bachelor of Science - Health Information Technology
University of North Carolina At Charlotte
Charlotte05-2025
Bachelor of Science - undefined
Guilford College
Greensboro05-2022
Skills
- Data Analysis
- Inventory Management
- Team Leadership
- Customer Engagement
- Staff Training
- Time Management
- Health Policy
- Creative Thinking
- Problem Solving
- Analytical Thinking
- Adaptability
- Leadership Development
- Excel (Experienced)
- Telephone communication
- Accurate recordkeeping
- Notetaking and documentation
LANGUAGES
Spanish (Novice)
Timeline
Patient Service Coordinator 3
Novant Health, Inc
12.2025 - Current
Package Handler
Amazon
06.2023 - 04.2025
Patient Access Representative
Carolina Homes Partners
05.2023 - 09.2025
In Store Shopper
Walmart
05.2022 - 08.2022
Bachelor of Science - undefined
Guilford College
Bachelor of Science - Health Information Technology
University of North Carolina At Charlotte